Benefits, Rewards and Offers FAQs | Customer Service | Amex US

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Benefits & Rewards

Browse Membership Rewards® categories, credit card benefits, rewards and more.

How can I see my Membership Rewards® points balance for my Checking account?

Why didn’t I earn Membership Rewards® points and how can I reinstate them?

What is the Membership Rewards® program?

What happens if I close my American Express® Business Checking account or American Express® Rewards Checking account?

What will happen to points on my account if American Express® cancels my Card due to inactivity?

What can I see on my statement for Membership Rewards® points?

If I cancel my Membership Rewards® program account, what happens to the points I haven't redeemed?

I have more than one Card enrolled in the Membership Rewards® program. Will the points I earn on my Cards be combined in a single program account?

How do I manage my Membership Rewards® account online?

How can I see my Membership Rewards® points balance for my Checking account?

How do I access my company’s Corporate Membership Rewards® account?

What can I see on my statement for Membership Rewards® points?

Do points have expiration dates?

Do I need to enroll in the Membership Rewards® program?

How can I use Membership Rewards® points for travel?

I have more than one Card enrolled in the Membership Rewards® program. Will the points I earn on my Cards be combined in a single program account?

Do Membership Rewards® points expire?

Can I redeem Membership Rewards® points for Gift Cards?

What is the value of Membership Rewards® points?

What is the Membership Rewards® Points for Statement Credit option?

I returned my Amazon order; how do I get points back?

I normally redeem for travel, but don’t plan on travelling soon. How else can I best use Membership Rewards® points?

Is there a fee for using Membership Rewards® points for a travel booking on the American Express Travel® site?

I canceled a trip I booked using points; what now?

Can I use Membership Rewards® points to cover Card charges?

How can I use Membership Rewards® points?

How can I use points at checkout?

How do I transfer Membership Rewards® points?

How do I use points at Amazon.com?

How can I use points earned using my Debit Card?

Can I transfer Membership Rewards® points into another person’s Membership Rewards account?

How can I use Membership Rewards® points for travel?

Are the additional rewards categories the same as the spend categories on my online statement or Year-End Summary?

How can I see the Membership Rewards® points balance for my Card account?

Are there instances when I may not earn additional points even though the purchase is in an eligible category?

Are purchases made outside the United States eligible for additional points?

Why am I not earning points on certain purchases? What are ineligible purchases on my Card?

Will I earn rewards for purchases if I use Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay?

Will I get Membership Rewards® points on My Pay Over Time Charges?

How do I find out if my Card has categories where I earn additional points?

How do I earn Membership Rewards® points on my Debit Card?

How do you define a purchase made in the United States?

How do I earn Membership Rewards® points on my Card?

What are pending Membership Rewards® points?

I think I should have earned additional points on a purchase and I didn’t what should I do?

What determines the rewards category in which a merchant falls?

Where can I see my purchases that qualified for additional points?

Who is eligible for the Servicemembers Civil Relief Act benefit (the SCRA) and how do I request the benefits?

Where can I learn about my Card benefits?

When will I receive my Delta Companion Certificate?

How many Delta miles do I have?

Who can submit an interest rate relief request under the Servicemembers Civil Relief Act?

How do I find and add Amex Offers to my Card?

What is Amex Offers?

Can I use prepaid cards to purchase a Gift Card?

How long will it take for a Gift Card to be delivered?

What if I don't have enough on my Gift Card to make a purchase? Can I combine other forms of payment?

What are Gift Cards and where can I purchase them?

How can I view the balance and transaction history on my Gift Card?

Can I add the value of my Gift Card to a mobile wallet?

What should I do if my Gift Card is lost or stolen?

Does my Gift Card have an expiration date?

Do I need to do anything before using my Gift Card?

Are there fees associated with the Gift Card?

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