Welcome to the Help Center

If you choose to cancel your Membership Rewards® account and do not have another American Express® Card or Checking account, the points you have not redeemed will be forfeited immediately. As of December 10, 2023, New York Card Members may be able to redeem for 90 days after notice of account closure. To learn more about what happens to points upon cancellation, please review the "Lose Points" section of the Membership Rewards Terms and Conditions.