Welcome to the Help Centre

Statements and transactions

Frequently asked questions

A recent purchase I made does not appear in either Pending Transactions or my Account balance. Why?

Can I receive a paper statement if I need one?

Do all American Express Cards have the Pending Transactions feature?

How do I access my Card statements?

How do I receive online statements?

How does a Pending Transaction affect my Account balance and credit limit?

How long will Pending Transactions remain on my account?

How often can I expect to receive a statement?

What is a Card pre authorisation?

What is a pending transaction?

When is my minimum payment due?

Why does the Pending Transaction appear twice for the same transaction?

Why don't charges made in a foreign currency appear as Pending Transactions?

Why don’t some charges made using Contactless Card appear as pending transactions?

Why is there a £1 charge in my Pending Transactions?