Please help us to keep your company information up to date
Why is this necessary?
The Anti-Money Laundering and Anti-Terrorist Financing Act (AML FR - NL) requires American Express to review your company information regularly. This applies to all financial institutions. This prevents us from being obliged to suspend your Account.
We ask you to update the necessary information and upload the required documents.
Corporate account
Are you a Programme Administrator (PA) of an American Express Corporate Account? Then we need the following information:
Company details
- Company name
- Adress
- Registration number
Documents to demonstrate the structure and ownership of your company:
- A copy of Articles of Association
- A list of Authorized Signers
- A list of Members of the Board of Directors
Details about the Ultimate Beneficial Owner(s) and about the Programme Administrators
- First and last name
- Date of birth
- Adress
Details about the Authorised Signers
- First and last name
- Date of birth
- Adress
- Copy ID
- Proof of residential address
These lists of required information and documents are examples and not exhaustive. Additional information or documentation may still be requested.
→ Please check the requirements for the copy ID and the proof of residential address to be uploaded.
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Prevent your account from being suspended
Failure to receive the required information may lead to suspension of your Account and eventually cancellation. This information is necessary to comply with our regulatory obligations (AML) as a financial institution.
Please update your company information
As soon as you have received an email or letter from us please provide us, as soon as possible, with the company information. We ask you to complete this within the specified period. Please make sure you keep all (company) information and documents at hand. After we receive the information, we then check everything. If we need additional documentation, we will contact you again.
Thank you for your cooperation and trust in American Express.
We look forward to receiving your information. Together, we can contribute to a safer financial system and a safer society.
Please note: you may have to provide your information to American Express again, even if you have already provided this when you set up your Corporate Account. American Express is required to regularly review all customer information to ensure that the information we have is complete and up to date.
As part of the AML requirements, it is also important that we have up to date residential address details of Corporate Cardmembers. Therefore we contact regularly Corporate Cardmembers as well, by email, with the request to provide us with these details.
Still have questions?
Please check the Frequently Asked Questions.
Would you prefer to call us? Please call our Corporate Customer Service team on
+32 (0)2 676 29 26
(available Monday to Friday from 9 am to 5 pm)
Frequently Asked Questions
We ask you to provide your company information, because American Express, as a financial institution, is required to regularly review and update customer information. In this way, we have up-to-date information about your company during the term of our business relationship. This is in accordance with the requirements of the Anti-Money Laundering and Terrorist Financing Act (AML). In order to verify certain information we may require additional documentation. This way we ensure that your company information is up to date in our systems.
AML, the Anti-Money Laundering and Anti-Terrorist Financing Act, aims to prevent and combat money laundering and terrorist financing to ensure the integrity of the financial markets. AML requires American Express to check your company information regularly. This applies to all financial institutions.
There are indeed many phishing emails and letters circulating at the moment. However, it is possible that we ask you to identify yourself. If links are included in the letter and/or email, they always start with “americanexpress.be”. Corporateidentification.be@aexp.com is the email address to which the information and documentation needs to be sent by email.
American Express fully recognizes and accepts the responsibility to protect the privacy, confidentiality and security of your information. You can rest assured that your data and documents are safe. For more information about how we handle your data, we refer to our online Privacy Statement (available in Dutch and French).
We keep your company information and documents for as long as necessary or required by applicable law.
The legislation regarding AML is constantly being tightened. In the past we just needed to verify your details at the time of your Account/Card(s) set up. Today, we are required to ensure that our customers' company information is kept up to date. If you have received an email or letter from us, it means that we need to verify your company information and may not have all the documentation from you that is required due to stricter regulations. We look forward to receiving your information. This way we can together contribute to a safer financial system and a safer society.
Even if nothing has changed in your situation, we ask you to review and update the information. American Express is committed to ensuring that our customers' company information is kept up to date. The legislation regarding AML is constantly being tightened. We look forward to receiving your information. This way we can together contribute to a safer financial system and a safer society (please see also the answer to question 7).
American Express has a legal obligation to identify and verify all persons with whom we have a relationship, including Business and Corporate Cardmember(s), Programme Administrators (PA), Ultimate Beneficial Owner(s) (UBO) and authorised person(s). This applies to both business customers and private individuals. This identification can be done remotely by means of the requested documentation. A business address can be used to identify a company, a private address is required to identify a person. We use the proof of your private address only for verification.
We not only have a relationship with you as a Company but also with your Cardmembers. The Cardmember is the person who uses the Card and incurs charges on the Card. American Express has a legal obligation to identify all Cardmembers - including Corporate Cardmembers - and to have an up to date residential address of the Cardmember. When applying for a Card, we therefore ask for a copy of a valid identity document and the residential address of the Corporate Cardmembers.
The information we hold about Cardmembers should be regularly checked and updated where necessary. This legal obligation is in accordance with the regulatory requirements set out by the Anti-Money Laundering and Anti-Terrorist Financing Act (AML). This reduces the risk of financial crime and together we can contribute to a safer society. To ensure that we have up to date residential address details of Corporate Cardmembers, we regularly contact Corporate Cardmembers by email with the request to provide us with or update residential address details.
If a beneficial owner cannot be identified, the official decision-makers listed in the legal sources qualify as pseudo-UBO (up to a maximum of 3). They are clearly listed on the articles of association as having authority to act on behalf of your company. For each pseudo-UBO in this case, we ask you to fill in the details and also send a copy of a valid ID.
The email or letter that you have received from us will state within how many calendar days this is expected from you. We ask you to complete the update process within the specified period.
After your company information has been updated, we will check the information and the supplied documents. If we require additional documentation, we will contact you again.
After your company information has been provided, we will check the information and the supplied documents. If we require additional documentation, we will contact you again.
Please contact our Corporate Customer Service on +32(0)2 676 29 26, available from Monday to Friday from 9 am till 5 pm.
To unsuspend your Account/Card(s), you must update your company details by following the instructions we provided in our communications. As soon as we have received everything and after our routine checks your Account/Card(s) will be unsuspended.
As we have mentioned in our numerous communications on this subject, if we do not receive your information, your Account/Card(s) with American Express will be cancelled. If you wish to once again enjoy all the benefits and services associated with an American Express Corporate Account/Card(s), please reapply.
If you need help, please contact our Cardmember Customer Service via the phone number on the back of your American Express Card, from Monday till Friday from 8 am till 6 pm.
