How the Purchase Protection Benefit Underwritten by AMEX Assurance Company Works

Purchase Protection can help protect Covered Purchases made with your Eligible Card against accidental damage, theft and sometimes provide lost coverage for certain Eligible Card products for up to 90 days from the Covered Purchase date. Coverage Limits Apply. Please read important exclusions and restrictions.

You can file your claim online or by giving us a call at 1-800-228-6855; if international, call collect at 1-303-273-6498. You will be asked certain questions about your claim at that time. The Notice of Claim should be provided within thirty (30) days of the loss or as soon as reasonably possible.

You may need to provide the original store receipt. If the item was stolen, you may need to show us a copy of the police report, or if the item was damaged, you may need to send in a completed repair estimate form to complete the claim – so don’t throw it out. More information can be found here.