Frequently Asked Questions About American Express^® Corporate Cards

How Can American Express Help Me Improve Business Cash Flow Management?

The American Express Corporate Card programme offers up to 55 credit-free days‡. This gives you the ability to pay your bills in a manner that is timely enough to maintain and strengthen relations with suppliers, whilst giving you the breathing space to await incoming funds.

One of the most important financial considerations for any company is cash flow. Lack of cash flow management is one of the major causes of business stress and an inability to pay bills on time can be harmful to relationships with suppliers. It's not always easy to manage cash flow due to factors such as seasonal fluctuations and delayed customer payments. This is why it is integral to have a partner that offers flexibility.

‡Actual credit-free period will vary based on the date of charge and the billing cycle cut-off date.

How Can I Streamline My Reconciliation Process?

American Express @ Work^® Corporate Account Reconciliation gives you greater control and simplifies spending processes. This easy-to-implement, web-based solution integrates your programme with your back-end financial system and improves the accuracy of your financial data. This solution is designed to:

• Automate your entire reconciliation process

• Increase control and accuracy of accounting and cost allocations

• Post transactions daily and save time

• Interface to back-end financial system

American Express can help your company transition from a high-cost, decentralised purchasing process to a low-cost, centralised process that offers tremendous efficiencies.

How Can I Access Unsecured Finance?

In the current marketplace, it’s common for companies to be asset rich but cash poor. Raising capital through the sale of assets may damage a business, and borrowing against collateral can be considered to be risky.

The American Express Corporate Card programme allows you to access a corporate credit facility at a minimal cost and, in most circumstances, without the need for additional collateral or security.

What Is The Membership Rewards Programme?

Corporate Membership Rewards^‡ allows a business to earn up to 1.25 Membership Reward¹ point for every S$1.00 charged to all enrolled American Express Corporate Cards within your programme on all other spends. Points accumulate at company level, you can redeem points for travel and business needs to drive a variety of tangible savings.

Which American Express product(s) are eligible to enrol in Corporate Membership Rewards?

Your American Express Green and/or Gold Corporate Cards are eligible¹ to be enrolled² in the Corporate Membership Rewards programme.

Can companies with other American Express products (BTA, CPC, CMC, or GDC) be enrolled in Corporate Membership Rewards?

No. The programme is only open to companies holding Green or Gold Corporate Cards.

What is the difference between Individual Membership Rewards and the Corporate Membership Rewards programme?

- The Individual Membership Rewards programme enables Cardmembers to earn points in a personal Membership Rewards account and redeem them for their personal benefit. The employees are eligible to enrol at the discretion of the customer, in line with the conditions of the company's Corporate Card Programme agreement with American Express. The Cardmember is liable for the annual enrolment fee required to participate in the Individual Membership Rewards programme.

- The Corporate Membership Rewards programme collects points from multiple enrolled Corporate Cards into a single Corporate Membership Rewards account. The points are owned by the company and are redeemed for the benefit of the company. The company is liable for the annual fees for each Card enrolled in the Corporate Membership Rewards programme.

What are the key benefits of Corporate Membership Rewards?

You will now be able to operate a rewards programme for the benefit of the company. You can enrol one or as many Cards as you wish into the programme. The more Cards you enrol, the more points you will have for consolidation into the Corporate Membership Rewards account. This means that you:

- Will retain the Corporate Membership Rewards points even when the employee leaves the company.

- Have control over the number of Cards and which employee(s) to enrol into the programme.

- Will have an opportunity to accelerate your company's redemption potential faster with multiple Cards enrolled earning points quickly in Corporate Membership Rewards.

How can Corporate Membership Rewards help my company achieve business savings?

You may elect to redeem points to purchase business items, instead of using cash or credit, which could give your company greater cash flow flexibility for other important business expenses.

How Do I Check My Membership Rewards Points Balance and/or Redeem My Points?

The easiest way to do this is to log on to our secure website. You can also access your Membership Rewards information via our automated telephone system or by speaking with a customer service representative. 

Is there a limit to the number of Cards that can be enrolled in Corporate Membership Rewards?

No, there is no limit but it may not be the best decision to enrol all your Corporate Cards. Please consult with your Account Development Manager on what is the best option for your company.

What is Flexible Savings?

Flexible Savings is a new feature that allows you to use Corporate Membership Rewards points to pay for charges that appear on your Corporate Card statement.

What is TripFlex™?

TripFlex^TM is a new travel feature offered exclusively by the Corporate Membership Rewards programme. You will first purchase or book your travel arrangements using your American Express Corporate Card. After this charge is reflected on the Corporate Card statement, call American Express to redeem points to pay for the charged amount.

How can I view the number of Corporate Membership Rewards points that I have acquired in the programme?

The appointed Corporate Membership Rewards Programme Administrator will be given a secure access to the Corporate Membership Rewards account. This Administrator can then view the Corporate Membership Rewards points balance online 24/7 through their Account Summary page.

Can I have both Corporate Membership Rewards and Individual Membership Rewards operating within my company?

Yes. However, each Corporate Card can only be enrolled in either the Corporate or Individual Membership Rewards programme, not both. You have the choice to enrol selected Cards in Corporate Membership Rewards to earn points for the company and decide if the remaining employees are allowed to enrol in the Individual Membership Rewards programme.

¹Subject to the terms and conditions of the Corporate Membership Rewards programme.

²An annual programme fee of S$76.40 (inclusive of 9% GST) applies for each Corporate Card registered in the Corporate Membership Rewards programme. Enrolment is not automatic and the company must nominate the Corporate Cards to be enrolled. The Corporate Card held by the Programme Administrator of your Corporate Membership Rewards account will be charged annually for each Corporate Card enrolled in the programme.

How Can I Contact American Express?

Programme Administrators and Corporate Card Members can reach Customer Services on 1800 732 2566.