Frequently Asked Questions

We have American Express® Corporate Card program and Business Travel Account (BTA) that can help you manage the corporate T&E expenses for your organization.

To learn more about these solutions, contact us and an American Express representative will discuss your specific business needs and help determine the payment solution that is right for your company.

It may take up to15 working days to process your application, subject to the receipt of the duly signed application form and complete supporting documentation

NO. There is now no requirement of submitting two separate documents for proof of identity and proof of address. If any one of the officially valid documents (as listed below) submitted at the time of applying for a Corporate Card has both, identity and address of the person, there is no need for submitting any other documentary proof. For a list of valid and acceptable KYC documents please visit www.americanexpress.co.in/corporatekyc.

In certain cases, the Bank may accept a copy of alternate documents as a KYC document. Click here to get the list of the acceptable documents.

The document should be valid at the time of applying a Corporate Card. Please contact your Program Administrator or the helpline to know more.

Time intervals for periodic updation of KYC for existing low/medium and high risk customers have been increased from 5/2 years to 10/8/2 years, respectively.

If you need to report your lost or stolen Card, call our 24 hour Card Member Help Line.

In case your card is damaged you may opt for Card replacement by using our online services. Simply log into your American Express Account Online and select the "Request Card replacement" option in the "Manage your account" section.

With online services you can:

Check your account balance

View/Download previous Card statements

Check & redeem your Membership Rewards points

Manage your account and use the self service options like:

• Access PIN management services to select or view your PIN New
• Request Card replacement
• Choose Your Card Alert Preference
• Dispute charge or fee
• Dispute Merchant transaction
• Change a Direct Debit Option
• Advise us of missing payments
• Statement delivery options
• Add a Card to your Online Services Account
• Remove a Card from your Online Services Account
• Additional dispute information
• Change Contact Details
• Change Email Address or Mobile Number for Card Alerts
• Change your password
• Customer Privacy Choice

 

To log in or register for online services click here

You can easily register for your Account anytime of the day or night, anywhere in the world. Registering for Online Services is free and fast - it only takes 3 simple steps. Please have your Card at hand when you register.

Step 1: Create a user ID and password

Step 2: Enter your Card number

Step 3: Provide security information

Click here to register for Online Services.

Click here

Please contact Customer Care or chat with us via the American Express® App and we’ll be happy to assist you with this.

Yes, American Express® Mobile App is available for iPhone® and Android™ devices. You can make a payment, view recent transactions and more on move. There is no new registration needed - you simply log-in with your current username and password for your American Express Online Card Account.

Click here to know more about statements.

Yes, you can request for a reprint of your previous Card statements, however a charge of Rs.100 plus applicable taxes per copy will be charged for paper statements older than 3 months. You can also view your duplicate statements by accessing your American Express account online. This is a free service which gives you access to official copies of your Statements. Simply log in to your American Express Account Online and click on Download PDF statements.

You can refer to the detailed interest charge illustrations on the Most Important Terms and Conditions available here.

To view your unbilled charges online you can click on "View Latest Transactions" from the "My Account Summary" page. Click here to log in to your American Express Account online.

Log in or register now to go Paperless today

You can always switch back to paper statements by simply updating your preferences online.

The online enrolment facility is available only for active Card members. In case of any assistance give us a call at any time on our 24 Hour Cardmember Helpline.

American Express Corporate Payment Solution provides unique benefits on each of its solutions:

For the American Express Corporate Card Program, click here

For the American Express Business Travel Account, click here

For all other offers, click here

The Membership Rewards programme allows Cardmembers to earn Membership Rewards points. The points never expire, so Cardmembers can keep accumulating them to redeem for rewards at a later date.

Cardmembers can utilize their accrued Membership Rewards points for the following options:

• Gift vouchers

  
  

• Point transfer to air miles across  international and domestic airlines, and Frequent Customer/Guest Programs with Hotel partners

  
  

• Cover your Card charges with Membership Rewards points

  
  

• Pay with points during the Safekey journey while making online payments

  
  

• Pay with points at participating store via Point of Sale (‘POS’)

  
  

• Pay with points while booking through Amex Travel Online

  
  

Click here to know more about American Express Membership Reward program

You can check your Membership Rewards points online by Registering for Online Services or logging in if you have already registered.

Yes, American Express Cards enable you to obtain cash billed to your Card account by enrolling in the Corporate Cash™ facility.

Corporate Cardmembers may use their Corporate Card to access cash advances and withdrawals from ATMs outside India as offered by us from time to time, subject to written authorization from your company. To download the form please click here

Once enrolled for the Express Cash facility, you can withdraw cash from the ATMs using the PIN provided by us. To change your PIN number, please contact us at the American Express Corporate Services Helpline phone numbers.

To locate American Express ATMs in countries outside India, click here.

We will remove the amount under review from your required payment due so that you do not have to pay the disputed amount while under investigation.

Client can call the 24 hours Corporate Services Helpline numbers or submit to American Express in writing within 60 days of the date of statement. American Express would take reasonable steps to assist the Cardmember by providing information in relation to charges to the Card Account. If the Cardmember does not notify American Express of an error or omission in the statement within 60 days of the date of statement, the statement will be conclusively settled to be complete and correct except for any amount, which has been improperly credited to the account.

A written acknowledgement will be sent confirming the dispute is taken up with the merchant/ will advice any further documentation which is required from your end to address the claim.

We will ensure an end-to-end resolution is given once we have taken up the dispute. Still, if you desire, you may contact the merchant.

Yes. Certain disputes like-cancellation, paid by other means, refund promised by the merchant, merchandise returned, etc, require documented proof and therefore, kindly retain documented proof validating the same.

You cannot link your Personal American Express Card to your Corporate Card Account

You will be charged 3.5% of the transaction amount as a mark-up fee for foreign currency transactions.

For Active Corporate Card 
If there is an unclaimed credit balance on your Card: 

• If you are a PA/AS, please reach out to PA Servicing helpline number or email them at corporateservicing@aexp.com
• If you are a Cardmember, please reach out to your Program Administrator

Please note:
Depending on your liability type, you may be asked for bank details like:

• Bank statement reflecting the last payment details towards your Card (that lead to credit balance), if unclaimed balance is greater than ₹50,000
• Payee name
• Bank Account Number
• IFSC code
• Reference Number
• Payment Amount
• Payment Date and Bank Name along with approval from PA
  

Please note, any refunds issued on the account will be sent to the bank account that was last used to make a payment.

For Company Cancelled Corporate Card
If there is an unclaimed credit balance on your Card:

•  If you are a PA/AS, please reach out to PA Servicing helpline number or email them at corporateservicing@aexp.com
• If you are a Cardmember, please reach out to your Program Administrator

Please note:
Basis your liability type, you may be asked for bank details like:

• Bank statement reflecting the last payment details towards your Card (that lead to credit balance), if unclaimed balance is greater than ₹50,000
•  Payee name
•  Bank Account Number
•  IFSC code
•  Reference Number
•  Payment Amount
•  Payment Date and Bank Name along with approval from PA

Please note, any refunds issued on the account will be sent to the bank account that was last used to make a payment.

For any further queries, please call our Helpline contact number at 1800 419 1222.