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Welcome to American Express® Corporate Cardmembership
Corporate Cards from American Express
- wherever your business takes you
Your company has chosen the Corporate Card for your business (travel) expenses. With this Card, you can enjoy the various benefits and reliable service of American Express® worldwide. And not only that – managing your business expenses is also a lot easier.
We need information regarding your American Express® Card Account
We’re required, periodically, to verify the existing information of our Cardmembers. This is to comply with regulatory requirements in line with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML) and to fulfil our ‘Know Your Customer’ (KYC) obligations. These measures include, among others, customer identification and verification of customer identity.
Additional information, including the data we require, can be found here.
Welcome to American Express® Corporate Cardmembership
Please review provided information regarding your Corporate Card and in case further questions arise, contact our Customer Service Team.
American Express® Corporate Green Card
The American Express Corporate Green Card provides you with a flexible and safe payment method everywhere in the world, while supporting cost control and helping to deliver savings.
American Express® Corporate Gold Card
The American Express Corporate Gold Card equips frequent business travellers with essential tools to manage their travel and entertainment expenses, while providing peace of mind with travel protection.
Corporate Card issuance
The Corporate Card is issued upon receiving the Cardmember Application form, completed and signed by you and by the company/ Programme Administrator.
In order to satisfy the requirements of the Act on Counteracting Money Laundering and Terrorism Financing, you are required to enclose or to deliver to American Express a copy of your valid identity document (a copy of an ID card or passport).
The Cardmember Application form together with the copy of the ID should be sent to:
- our email address: ugyfelszolgalat@aexp.com
- or by post to American Express Europe S.A. Váci út 47. H-1134 Budapest, Hungary.
The standard time for issuing and delivering the Corporate Card is 14 business days (counting from the date of receipt of the correctly completed application). If the Card is not delivered within the standard time limit, please contact our Customer Service Team.
Activate your Card
To activate your Card, please sign the back of your Corporate Card immediately and call the Customer Service Team on +36 1 777 9 777 – the number given on the back of the Card.
Card validation
The standard validity period of the American Express Corporate Card is 4 years. The Card expires on the last day of the month shown after the words ‘Valid Thru’. The system automatically generates a renewal Card that should arrive no later than 2 weeks before the expiry date. If the new Card does not reach you two weeks before the expiry date of the currently used Card, please contact us immediately.
Lost and stolen
If the Card is lost, it is necessary to block it as soon as possible, by calling the American Express Customer Service Team on +36 1 777 9 777, operating 24h/7. The Card will be blocked immediately.
Express Cash – cash withdrawal from ATMs
With the company’s consent, it is possible to activate the Express Cash service – cash withdrawals from ATMs. The service can be activated by selecting the ‘Express Cash Service’ in the application for issuing the Card.
If the ‘Express Cash Service’ option is not selected on the application for issuing the card, it can be activated at a later date by filling in the Express Cash Service form and sending it to American Express (by post or by email in PDF format to: ugyfelszolgalat@aexp.com). The Express Cash Service is activated on the day the correctly completed application is received.
Use ATM Locator to find one closest to you
Spending limit
The Corporate Card has a limit of non-cash spending that is renewed after the balance repayment, and a weekly cash withdrawal limit (if the cash withdrawal service is activated).
The non-cash transaction limit and the weekly cash withdrawal limit are entered into the Application for issuing the Corporate Card. The non-cash transaction limit can be checked in the My Card Account.
The spending limit on the Corporate Card and the limit of cash withdrawals from ATMs can be changed through a written instruction by Programme Administrator that is sent to the Customer Service Team.
Any questions?
If you have any questions, please contact the Corporate Card Programme Administrator – your American Express contact within your company or our Customer Service Team.
Insurance cover
When you pay for a trip with the American Express Corporate Card, you receive travel insurance cover for no additional charge.
Business Travel Accident
The policy covers death or disability caused by an accident during a trip when travelling on a common carrier.
- Up to HUF 25,000,000 in coverage during the business travel
- Up to HUF 12,500,000 coverage for personal trips*
Medical Assistance
Provides cover for necessary medical, surgical and hospital costs as well as emergency dental costs.
- Medical assistance and expenses – up to EUR 120,000
- Emergency dental costs – up to EUR 200
Travel Inconvenience Insurance
Allows for the purchase of meals, refreshments and hotel accommodation if a scheduled flight is seriously delayed, cancelled or overbooked, or when you miss a connection flight. The policy also allows for the purchase of essential items of toiletries and clothing if personal baggage is delayed.
The cover includes
- Flight delay, flight cancellation, or denial of boarding – up to HUF 130,000
- Flight missed connection – up to HUF 65,000
- Baggage delay for 6 hours or more – up to HUF 65,000
- Extended baggage delay – up to additional HUF 250,000, if baggage does not arrive within 48 hours of arrival (the insurance does not cover the final leg of the return trip)
Global Assistance 24/7
Provides amongst others information on passport, visa and inoculation requirements, customs regulations, currency exchange rates, climate, travel schedules, local doctors and translation services. It will also send urgent messages or medical information to your friends, relatives or business associates during a medical or legal emergency.
*Personal Trip means a trip taken during the course of a Business Trip or a trip awarded by the Company, where the entire fare has been charged to the American Express Corporate Card or Business Travel Account.
Business Travel Accident
The policy covers death or disability caused by an accident during a trip when travelling on a common carrier.
- Up to HUF 50,000,000 in coverage during the business travel
- Up to HUF 25,000,000 coverage for personal trips*
Medical Assistance and Expenses
Provides cover for necessary medical, surgical and hospital costs as well as emergency dental costs
- Medical assistance and expenses – up to EUR 120,000
- Emergency dental costs – up to EUR 200
Travel Inconvenience Insurance
Allows for the purchase of meals, refreshments and hotel accommodation if a scheduled flight is seriously delayed, cancelled or overbooked, or when you miss a connection flight. The policy also allows for the purchase of essential items of toiletries and clothing if personal baggage is delayed.
The cover includes
- Flight delay, flight cancellation, or denial of boarding – up to HUF 150,600
- Flight missed connection – up to HUF 85,600
- Baggage delay for 6 hours or more – up to HUF 85,600
- Extended baggage delay – up to additional HUF 300,000, if baggage does not arrive within 48 hours of arrival (the insurance does not cover the final leg of the return trip)
Global Assistance 24/7
Provides amongst others information on passport, visa and inoculation requirements, customs regulations, currency exchange rates, climate, travel schedules, local doctors and translation services. It will also send urgent messages or medical information to your friends, relatives or business associates during a medical or legal emergency.
Personal Belongings
Cover personal belongings which are lost, stolen or damaged
- Up to EUR 5,000 in total per trip
- Up to EUR 750 for a single item, pair or set of items.
Note: You will not be cover for e.g. money, documents and electronic items.
*Personal Trip means a trip taken during the course of a Business Trip or a trip awarded by the Company, where the entire fare has been charged to the American Express Corporate Card or Business Travel Account.
INSURANCE COVER – IMPORTANT INFORMATION
From 1 January 2025, we are changing our travel insurance partner from AXA to Europ Assistance.
Insurance cover and Assistance Guarantees will be managed by AXA until 31 December 2024 inclusive, then by Europ Assistance from 1 January 2025.
Please note that for trips made prior to 31 December 2024 inclusive, the process of making a claim will remain as it is.
Note: In the event of an accident, it is recommended that Travellers contact the Insurers in order to obtain complete information on the insurance and the process for making a claim: +43 1 316 70 822 (24/7). Contact is recommended immediately after the accident occurs, prior to taking any further action.
For more details please refer to your current Insurance T&C:
Corporate Green Card Insurance (current)
Corporate Gold Card Insurance (current)
The full Insurance Terms and Conditions effective from 1 January 2025 can be found here:
Corporate Green Card Insurance
For trips from 1 January 2025 onwards, you will be able to access Europ Assistance online services for claims submissions via their insurance portal. Please note that you will need to set up and create your online account to submit your travel incident claims.
This will be available from 1 January 2025 at www.americanexpress.com/hungary/insuranceportal/.
Premium benefits for Corporate Gold Cardmembers: Airport VIP lounge access
The special offer includes free Priority Pass™ membership entitling you to use airport lounges and two complimentary visits per Priority Pass™ membership year (Note: a fee per guest will be charged to your Corporate Gold Card.) After using up the 2 visits, you will be charged for every subsequent lounge visit. The current fee can be found in the Priority Pass Form.
Billing and settlement
The American Express Corporate Card programme includes various billing and settlement options. Please contact the Corporate Card Programme Administrator at your company for details which options apply to you.
Settling the Corporate Card balance
All charges are due and payable to us in full in Hungarian Forints (HUF) on the date set out on your monthly statement. The payment should be made to the bank account number provided on the last page of the statement.
Individual Billing and Settlement
If your company has chosen individual payment, you will need to pay your monthly bill yourself using one of the two payment options: bank transfer or Direct Debit.
Please note that in case of individual settlement type, payments to your Card account must always come from a personal bank account which is opened in your name. This is because American Express has an obligation as per the Anti-Money Laundering (AML) Regulations for controlling and monitoring the origin of funds.
Payments made from any account not owned by you, might result in disruption to your Corporate Card Account.
Safeguarding method
In compliance with Article 21 of the Payment Services Act, we inform you that, until 1 January 2025 inclusive, the funds safeguarding method adopted by American Express is a separate bank account deposit. However, as from 2 January 2025, American Express will safeguard your funds using insurance coverage. If necessary, American Express may supplement funds safeguarding by depositing your funds in a separate bank account. More information about the current safeguarding method is available here.
Direct Debit service
To activate the Direct Debit service,please contact our Customer Service Team.
Online statements via My Card Account
To have access to current transactions and monthly statements, you should register your Card in the My Card Account service at www.americanexpress.hu/mycardaccount.
Note: Your monthly statement is available every month (except for periods when no transactions were made).
Please familiarize yourself with My Card Account manual for Cardmembers
Complaints
In case of any complaints and/or claims please contact our Customer Service Team
For more information on the complaints procedure please refer to our guide.
Chip&PIN
The Card is equipped with Chip & PIN technology. The PIN code is generated randomly and sent to the Cardmember in a separate envelope, to the correspondence address of the company or the Cardmember.
The standard time for delivery is 14 business days. If the PIN code is not delivered on time, you should contact our Customer Service Team.
- The PIN code is needed to make in-store and online card payments. You should also use it to authorize cash withdrawals (provided that cash withdrawal services – so-called Express Cash – has been activated upon consent of the company)
- You may change the PIN code in Hungary at any ATM of the OTP Bank or Euronet network.
Use ATM Locator to find one closest to you
Contactless
Enables to pay fast for low-value transactions.
Amex Maps
Use Amex Maps search tool during your trips abroad.
Authentication with American Express
To keep you even more secure, we’ve introduced additional layers of security.
When you shop online and when you access your statement online you may need to verify yourself more often.
You’ll see more of SafeKey®
SafeKey will appear more often during the checkout. SafeKey helps protect against fraud while shopping online by confirming it's really them making the purchase
Express List keeps your online checkout safe and simple
It’s a personalised list of websites you’ve shopped at online. You can add websites onto your Express List, so next time you shop at those websites, you won’t have to verify yourself unless we need to check it’s you.
Terms and Conditions
Should you wish to review the previous terms and conditions, please contact our Customer Service Team.
Interchange Fee Regulation
Application Forms
This application form is for a Corporate Card with Combined Liability for charges. Please contact us, if your company agreed to terms with Full Corporate Liability.
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