International Currency Corporate Cards Programme Administrator Guide
Account hierarchy structure
Basic Hierarchy - Two hierarchy levels
Complex Hierarchy - Three or more hierarchy levels
Billing and Settlement Options
American Express® offers a range of flexible and customised billing and settlement options for your Corporate Card
Account, including:
Individually billed, individually settled
Each Cardmember receives a monthly billing statement from American Express. The Cardmember is responsible
for submitting expense reports to the Programme Administrator within your company for reimbursement and for
remitting payment back to American Express.
Benefits include:
- Reduces the amount of change for the Cardmember and your company at implementation stage
- Encourages timely submission of expense report, as Cardmember is responsible for reconciliation and payment
- Encourages accurate documentation of expenses
- Reduces corporate administrative workload and cost, since employees reconcile and pay monthly bills
Centrally billed, centrally settled
Combined billing pools all Cardmember transactions into a single Billing Statement. Your company remits payment
for all charges upon receipt of the combined statement. Under this option, no individual Billing Statements are
generated.
Benefits include:
- Simplified billing
- Improved cash flow
- Detailed expense documentation
- Cardmember convenience
Individually billed, centrally settled
This option itemises each transaction on a Cardmember basis. Each Cardmember receives an individual monthly
billing statement, which identifies all charges. Your company submits – via Electronic Data Interchange (EDI),
electronic transmission or hard copy – both the remittance and back-up information on how to apply the funds.
Benefits include:
- Improved cash flow
- Your company retains control over payment
- Encourages accurate documentation of expenses
For information regarding payments please refer to under Programme Management in How to Pay Your Account
main menu.
Download Payment Guides
Card Liability Type
American Express is able to offer you one type of Corporate Card Liability, allowing you to control the level of risk
exposure you carry when opening a Corporate Card Account. These can be applied to individual Cardmembers
within your company, based on your specific requirements. Please contact your American Express Account
Representative to identify the type of Liability set-up on your Corporate Card Account.
Company Liability
We recommend that you adopt the Company Liability option if you have strict internal policies preventing personal
use of the Card, or in situations where staff are trusted fully with all expense claims – for example, Directors.
Key features:
- Your Company is liable for all charges incurred on the Card.
- You or your Company are not liable for any unauthorised use of the Card.
Implementation Process
Before American Express begins the implementation of your Corporate Card programme, there are several tasks,
which require completion. This includes your contract to be signed, inclusive of the following information:
- Application form complete with Authorised Signature
- Liability agreement
- Set-up of MI reporting
- Agreed hierarchy structure
There are many factors that have an impact on the implementation process and the speed at which it is completed.
The flow chart below is a guide only; for further detail about the unique nature of your implementation process,
please contact your Implementation Manager or your American Express Account Representative.
Administration tasks you will need to carry out
From time to time, you’ll be required to carry out general administrative tasks as part of the ongoing maintenance
of your Corporate Card Programme. Many of these activities, such as cancelling a Card or suspending and un-
suspending a Card, can be done online through the American Express @ Work Online Programme Management
tool.
To access @ Work, visit americanexpress.co.uk/atwork. If you do not have access to this tool, please contact your
account manager.
You will see below a description of the process you need to follow, to carry out some of the more common
programme maintenance tasks. The Service Delivery description explains the standard service response time for
each process.
Late Payment Charges
Late Payment charges are applied to Individual Cards in the following situations:
- 30 days overdue – 2% or US$/€10 (whichever is higher) of all outstanding sums
- 60 days overdue – 2.5% or US$/€25 (whichever is higher) of all outstanding sums
On each subsequent Statement date - 2.5% or US$/€25 (whichever is higher) of all outstanding sums, to be
calculated and applied on each subsequent Statement date.
American Express Credit Policy
The American Express Credit Policy can vary, depending upon the terms and conditions set for your company, and
will be applied on an individual card basis following evaluation from the American Express Risk Model.
Account 30 days overdue for payment - A statement message will be applied to the Cardmember’s statement, to
advise that the account is overdue. The Cardmember may be contacted via letter or telephone, to be advised that
the account is overdue. The Card Programme Administrator may also be contacted, and the Card may be
suspended or cancelled.
Account 60 days overdue for payment - A statement message will be applied to the Cardmember’s statement, to
advise that the account is overdue. The Cardmember/Company will be contacted via letter or telephone,
dependent upon Liability Agreement. The Card will be suspended and may be cancelled.
Account 90 days overdue for payment - Final attempts will be made via telephone and letter to the Company and
Cardmember, dependent upon Liability Agreement. If acceptable repayment terms can not be established, the
account may be referred to one of a number of external debt collection agencies or solicitors employed by
AmericanExpress.
Account 120 days overdue for payment - Automatic cancellation of any un-cancelled accounts. Where the
Cardmember is proven to be liable, the account may be reported to a Customer Credit Bureau.
How do I increase my Company’s balance/global limit?
To increase your limit, you will need to contact your American Express Account Representative.
How do I change the Company billing address?
You can update the company billing address using our online tool – @ Work. If you don’t already have access to
@ Work, contact your American Express Account Representative.
If you are updating your control address, the PA Servicing team will need the request in writing on official company
headed paper. You can then email it to iccpaservicinginbox@aexp.com. Updates take around seven working days.
How do I add or remove Administrators from Control Accounts?
The PA Servicing Team will need you to complete a PA Enrolment or Removal form, which needs to be emailed to
iccpaservicinginbox@aexp.com. All updates take around seven working days.
How do my Cardmembers get cash on their Cards?
Make sure that your Cardmembers have completed and submitted an Express Cash form, available from your
Account Representative or through the forms section within this guide.
Express Cash forms need to be signed by the Cardmember and an authorised Programme Administrator at your
company. The form can then be emailed to iccpaservicinginbox@aexp.com. Requests can take around seven
working days to process.
How do I update Employee ID or Cost Centre?
You can update Employee IDs and Cost Centres by calling the PA Servicing Team on +44 (0)1273 576 098 or
emailing them at iccpaservicinginbox@aexp.com.
How do I process a credit balance refund/credit balance transfer?
Programme Administrators can contact the PA Servicing Team on +44 (0)1273 576 098 to action this.
Credit Balance FAQs
How do I dispute a charge?
Programme Administrators should contact the PA Servicing Team +44 (0)1273 576 098 to dispute a transaction.
How do I view Cardmember expiry dates?
As a Programme Administrator, you can view expiry dates through @ Work. If you don’t already have access to
@ Work, please contact your Account Representative.
How do I view current Cardmember listings?
As a Programme Administrator, you can view current active Cardmembers through @ Work. If you don’t already
have access to @ Work, please contact your Account Representative.
Can I see our Account online?
American Express offers an online system for Programme Administrators called @ Work. If you would like access,
please speak to your Account Representative in order to be set up.
What number can my Cardmembers call?
Cardmembers can call ;+44 (0)1273 576 141 or the number on the back of their Card. Please do not provide the PA
Servicing Team number, as they do not deal with Cardmembers.
Why is there a block on our Account?
There could be many reasons for a block on your Company Account, such as merchant errors, reaching your credit
limit early, the wrong PIN being entered, our system considers the charge to be suspicious and, often, that the
account is overdue.
To find out why you have a block on your Account, please contact the Programme Administrator Servicing Team,
who will be able to review the reason for the block and provide recommendations on how to resolve the issue.
How do I report fraudulent charges on our Account?
If you suspect that fraud has occurred on a Card, call the Programme Administrator Servicing Team, who will raise a
case on your behalf for the fraudulent charge to be investigated. American Express will apply a temporary credit to
the Card while we investigate the charge, so that Cardmembers are not disadvantaged by any potential fraudulent
activity.
What insurance do the Cards have, and how do I make a claim?
You can download the Travel Protection Benefits document from the Benefits section within this Guide. To make a
claim, call the numbers provided in the Contact Us section.
How can I find merchants that accept American Express?
Most major restaurants, hotels, airlines and car rental firms accept American Express, but if you need to locate a
merchant that accepts the Card nearby, please visit www.amexvicinity.co.uk/ Merchants are added on a daily basis.
If you would like to recommend that we sign up a merchant that does not currently accept the Card, contact your
American Express representative.
How can Cardmembers access their PIN?
To keep your account secure, your American Express Corporate Card uses Chip & PIN technology. Instead of
signing a receipt, you will be asked to enter your secret four-digit PIN number when you pay by Card. Your PIN
information is available on your online account.
Is my Card enabled for Contactless transactions?
Check the back of your American Express Card for the contactless symbol. If the symbol is present, it lets you know
that your Card can make contactless payments.
Need more information?
Talk to your Programme Administrator Servicing Team.
Call +44 (0)1273 576 098
Monday to Thursday - 08.00 to 17.30, (GMT); Friday – 08.00 to 17.00 (GMT).
Programme Administrator Forms
Programme Administrator Forms for the American Express International Currency Card €Green/€Gold/€
EBTA/€$vPayment issued by American Express Europe S.A.
Programme Administrator Forms for the American Express International Currency Card $Green/$Gold issued by
American Express Services Europe Ltd.
Corporate Cardmember Application Forms
*Please contact your American Express Account Representative to identify the type of Liability set-up on your Corporate Card account
International Dollar Card Application Forms
- Full Corporate Liability Card Application Dollar Form
- Individual Corporate Liability Card Application Dollar Form
- Combined Liability Card Application Dollar Form
International Euro Card Application Forms
- Full Corporate Liability Card Application Euro Form
- Individual Corporate Liability Card Application Euro Form
- Combined Liability Card Application Euro Form
- Portugal - Full Corporate Liability Card Application Euro Form
- Portugal - Full Combined Liability Card Application Euro Form
Cardmember Guides
Request Access to vPayment on Demand
Cardmember Account Management Forms
- International Dollar Card Application Forms
- International Euro Card Application Forms
Priority Pass Enrolment Forms
Direct Debit Forms
Here is what we need to set up your Direct Debit
We require either a bank headed letter from the branch manager or a recent bank statement. Documentation provided should pertain to the Companies’ bank account you want to set up for Direct Debit, and must display:
- The full digits of the IBAN bank account
- The full name of Bank account owner
- The Bank name
Please provide documentation as original pdf, dated within the past 3 months, within the next 10 days.
The bank account needs to be
- Open & Current bank account
- In the name of the company
Please note that the address registered to the bank account provided needs to match the address listed on the American Express Card Programme.
How to return the documents to us
Please return a completed Direct Debit mandate, along with account ownership evidence to the following email address iccdirectdebitsetup@aexp.com
- SEPA Direct Debit Recurrent Mandate - Cardmember - Euro Accounts only, Individually Settled
- SEPA B2B Direct Debit Recurrent Mandate – Company - Euro Accounts only
- SEPA B2B Direct Debit Recurrent Mandate - Cardmember - Euro Accounts only, Individually Settled (Portugal only)
- SEPA B2B Direct Recurrent Mandate - Company - Euro Accounts only (Portugal)
Euro Accounts only, Individually Settled
- Global Data Transfer Form - This Global Data Transfer form is used when a new or existing Client requests
their Corporate program(s) account data be sent to a Third Party or Client Affiliate, and/or when sending
data to a Programme Administrator’s employer or correspondence address, which is located outside the
EEA.
- Global Data Transfer Modification Form - For existing Global A&D Clients that ONLY require American Express
to add a Country, Affiliate or Consolidator to their existing data transfer agreement, complete the
modification form to amend the existing A&D
Important Information.
Terms and Conditions – Cardmember
- American Express International Dollar Corporate Card $Green/$Gold issued by American Express Services Europe Ltd - 2022
- American Express International Currency Corporate Card €Green/€Gold issued by American Express Europe S.A. - 2022
Terms and Conditions – Company
- American Express International Dollar Card $Green/$Gold issued by American Express Services Europe Ltd - 2022
- American Express International Currency Card €Green/€Gold/€EBTA/€CPA/€$vPayment issued by American Express Europe S.A. – 2022
Management Information Reporting
Through a range of simple and clear management information reports, American Express provides you with greater
control, improved efficiency and assistance with managing suppliers.
@ Work is an American Express online service implemented in an effort to offer clients many benefits over
traditional methods of Service Delivery.
Clients can perform Card Administration duties, such as cancelling Corporate Cards if cardholders have left the
company, or changing contact details of Corporate Cardmembers, as well as receive Management Information (MI)
reporting, which is both convenient and gives clients more control over their Corporate Card Programme.
Administration-related services
PA Servicing Team
New Accounts
Overdue Accounts
- Corporate Card+44 (0)1273 576 131
- Business Travel Account+31 (0) 205 048999
- vPayment Accounts+44 (0) 203 027 3227
Reinstatement Team
Card related services
24-hour Cardmember customer service
Merchant Acceptance
Membership Rewards®
Insurance-related services
Global Assist® Hotline
Business Travel Inconvenience Insurance
Business Travel Accident Insurance
All Euro-denominated products and the US$ vPayment product are issued by American Express Europe S.A. has its
registered office at Avenida Partenón 12-14, 28042, Madrid, Spain. It is registered in Spain with tax identification
number A-82628041 and is authorised and regulated by Banco de España. Where American Express Europe S.A
. cards are issued in Spain but obtained within the European Economic Area, local rules may apply to the way that it
conducts its business which can be enforced by that country's applicable regulatory authority.
All Euro-denominated products and the US$ vPayment product are issued by American Express Europe S.A. has its registered office
at Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom. It is registered in England
and Wales with Company Number 1833139 and is authorised and regulated by the Financial Conduct Authority.
Where American Express Services Europe Limited cards are issued in the UK but obtained within the European
Economic Area, local rules may apply to the way that it conducts its business which can be enforced by that
country's applicable regulatory authority.