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Manage Membership
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Velocity
If you would like to join the Velocity program please visit the partner's website to submit your request.
Once the partner has confirmed your details you will be able to add your new partner account to your Membership Rewards profile and transfer your Membership Rewards points.
You don't yet have an account with Velocity or would like to create an additional account? Sign up here and we will automatically add your new account.
Description
*Transfers are normally immediate, but please allow up to 1 business day for the transfer to be completed.
Please note that once points have been transferred out of Membership Rewards to your Velocity Frequent Flyer Account it is not possible to have these reversed back into your Membership Rewards Account as outlined in the Terms and Conditions.
With Velocity, you can earn and redeem your Velocity Points to fly to more than 500 destinations around the world with Virgin Australia and Velocity's international airline partners. For more information or to sign up to Velocity Frequent Flyer for free online, visit virginaustralia.com/velocity.
*Terms and Conditions apply. ^Terms and conditions available in the “Terms and Conditions” tab below.
How to Transfer Points
Please select the transfer activity you would like to learn about from the tabs below.
- TRANSFER MY POINTS
- ADD ACCOUNT DETAILS FOR PROGRAM YOU ARE ALREADY A MEMBER OF
- SIGN-UP FOR A NEW ACCOUNT WITH A FREQUENT TRAVELLER PROGRAM
SELECT & INPUT
Select the partner and input the number of points you want to transfer.
REVIEW
Review your information. Please note that all points transfers are final.
COMPLETE
Confirm your transfer request to complete your redemption.
You have chosen to transfer your Membership Rewards® points to an airline rewards or frequent guest partner.
Please review the relevant Terms and Conditions for this transaction. Once you have checked the agreement box, please proceed.
Please note that you can only make one transfer per day per partner.
PROVIDE FREQUENT TRAVELLER PROGRAM ACCOUNT DETAILS
Select add another account and complete the form with the information for the frequent traveller program you are an existing member of.
SUBMIT REQUEST TO ADD ACCOUNT
Once you submit your request, you will be able to submit a points transfer request straight away. Your points transfer will be processed after the frequent traveller program has confirmed your account.
Please complete all of the required fields to register your airline rewards or frequent guest account to your Membership Rewards account. Please note that the details must match those held by the program partner.
* Not available to all Membership Reward tiers
SIGN-UP TO A NEW FREQUENT TRAVELLER PROGRAM
Select add another account and complete the form with the information requested by the frequent traveller program you wish to sign-up for.
Note: in some instances you may be required to complete the sign-up process on the frequent traveller program's website.
SUBMIT REQUEST TO SIGN-UP FOR ACCOUNT
Once you submit your request, you will be able to submit a points transfer request straight away. Your points transfer will be processed after the frequent traveller program has confirmed your account.
Please complete all of the required fields with your airline rewards and frequent guest partner account details.
Terms and Conditions
Bonus Velocity Points
To receive 15% bonus Velocity Points, you must manually transfer Membership Rewards points into Velocity Points at least once each calendar month, for two consecutive months, between 1 May 2024 and 30 June 2024 (“Promotion Period”). To earn and redeem Velocity Points you must be a Velocity member. A Velocity Member can transfer multiple times each calendar month of the Promotion Period.
The Primary Card Member must be enrolled in Membership Rewards® Premium Ascent, Ascent, Gateway, Business Ascent, Corporate Ascent or David Jones Membership Rewards program (this offer excludes American Express New Zealand Card Members) in order to receive the 15% bonus Velocity points.
A minimum of 2,000 Membership Rewards points, (1,998 Membership Rewards points for Business Ascent) must be redeemed for Velocity Points at any one time and must be in increments of 2 Membership Rewards points (3 Membership Rewards points for Business Ascent) during the Promotion Period and must be in whole numbers.
For full details on points transfers, including eligibility criteria, minimum points transfer requirements, applicable conversion rate see the American Express Membership Rewards Program Terms and Conditions. The earning and redemption of Membership Rewards points is subject to the Terms and Conditions of the American Express Membership Rewards Program. The redemption of Membership Rewards points will be administered solely by American Express and will take up to 1 business day to transfer into your Velocity Account and is subject to the Terms and Conditions of the American Express Membership Rewards Program in which you are enrolled. Once the Membership Rewards points have been redeemed for Velocity Points, they are governed by the Velocity membership Terms and Conditions and cannot be reversed.
Transferred Velocity Points will take up to 1 business day to be available in your Velocity Account. Bonus Velocity Points are calculated on the accumulated total number of base Velocity Points transferred to the Velocity account in accordance with the offer and which arrive in the Member’s account in the Promotion Period. Bonus Velocity Points will be administered by Velocity Frequent Flyer and allocated to the Member’s Velocity account by 31 July 2024 but may take up to 6 weeks to transfer into the Member’s Velocity Membership Account. For full offer Terms and Conditions, visit the Velocity website. Velocity membership and Points earn and redemption are subject to the Velocity membership Terms and Conditions, as amended from time to time.
Terms and Conditions
Please note that once points have been transferred out of Membership Rewards to your Velocity Frequent Flyer Account it is not possible to have these reversed back into your Membership Rewards Account as outlined in the Terms and Conditions.
A minimum of 2,000 Membership Rewards points, must be redeemed for Velocity Points at any one time and must be in increments of 2 Membership Rewards points and must be in whole numbers. For full details on points transfers, including eligibility criteria, minimum points transfer requirements, applicable conversion rate see the American Express Membership Rewards Program Terms and Conditions. The earning and redemption of Membership Rewards points is subject to the Terms and Conditions of the American Express Membership Rewards Program. The redemption of Membership Rewards points will be administered solely by American Express and will take up to 1 business day to transfer into your Velocity Account and is subject to the Terms and Conditions of the American Express Membership Rewards Program in which you are enrolled. Once the Membership Rewards points have been redeemed for Velocity Points, they are governed by the Velocity membership Terms and Conditions and cannot be reversed. Transferred Velocity Points will take up to 1 business day to be available in your Velocity Account
To earn and redeem Velocity Points you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the Velocity membership Terms and Conditions, as amended from time to time.