Phishing and Scam Awareness
Recognize the warning signs
There is a range of simple and effective ways to help protect yourself from phishing and scams. Our tips will help you learn to avoid scams, spot phishing, stay safe online, and keep your account details private and secur
Think you're a victim?
You can report any scams and unsolicited communications to the U.S. Federal Trade Commission.
You can also report confirmed cases of identity theft at identitytheft.gov.
Protecting Yourself from Scams
- Gift cards are a scammer’s favorite way to make you pay.
- Never purchase gift cards for a stranger, especially if you feel pressured or are promised something too good to be true.
- Never release a gift card number via email or to someone over the phone.
Learn more about scams by visiting ftc.gov/scams.
Other Types of Attacks - Be Aware
Phishing: When a fraudster tries to get your private information via an email or a website. These details would allow them to access your Account and make purchases without you knowing.
Watch out for…
- Emails requiring you to click on a link and drive you to a webpage that looks like a legitimate institution.
- Alarming messages saying your bill is past due or your Account will be locked or closed unless you take action.
- Unexpected messages branded with corporate headers that upon inspection have typos and misspellings.
- Website URLs without HTTPS:// or the closed lock symbol next to it. When in doubt, type in the trusted URL.
Vishing: When a fraudster attempts to steal your private information via a phone call.
Watch out for…
- Receiving an unexpected call from your financial institution. If you’re suspicious, hang up. If you think you've disclosed personal information on the call, then call the number on the back of your Card.
- Callers asking to verify Account details, PIN, Verification Code or Card Security Code, don’t reveal this info. American Express will never call you to ask for your information.
- Urgent calls stating your Account is suspended or closed.
Smishing: When a fraudster tries to get your information via text.
Watch out for…
- A text message prompting you to click on a link. By clicking the link, fraudsters have an opportunity to install malware on your device.
- Suspicious messages about your purchases you did not make.
- Messages with Account related news, like offer of gift cards.
Remember to keep your anti-virus software up to date and install a firewall.
Visit the Federal Trade Commission (FTC) website and identitytheft.gov for step-by-step guidelines on how to repair the damage caused by identity theft.
Related Pages
Account and Fraud Alerts
Be the first to know if we spot anything odd or unusual
on your Account, thanks to our Account and fraud alerts.
Find out here how we keep you up to date.