Saks FAQs
About the Program
American Express and Saks Fifth Avenue are allowing Card Members enrolled in the U.S. Membership Rewards® program to use points for purchases on saks.com.
Eligibility
To participate, you must have a valid U.S. Membership Rewards enrolled American Express® Consumer Card, Business Card from American Express OPEN, or American Express® Corporate Card, and be authorized to use points. Click here to view eligible Cards.
If the Card is eligible for and enrolled in the Membership Rewards program, all Basic Card Members are authorized to earn and use Membership Rewards points on saks.com. Basic Card Members can also earn points for spending by their Additional Card Members but Additional Card Members won’t be able to use points unless the Basic Card Member enables them to do so. If you’re an Additional Card Member and the Basic Card Member enables you to use points, you can use points on saks.com. To find out if you are authorized to use points, please check with your Basic Card Member.
If your Card was recently enabled to use points, it may take a few days before you are able to use points on saks.com.
I am the Basic Card Member (primary Card holder) and would like to change the authorization status of my Additional Card Member(s) to use Membership Rewards points. How do I do that?
Please visit the Card Authorization section on membershiprewards.com to edit your settings, or call Membership Rewards program Customer Care at 1-800-297-3276.
Using Points for Purchases
New saks.com Account
After you create a new account at saks.com and enter your Eligible Card information at checkout, you’ll automatically be shown the available point balance and its associated dollar value for use on saks.com. Enter the dollar amount for which you would like to receive a statement credit and click “Apply.” You may edit your selection before placing your order.
Existing saks.com Account
While checking out using your existing saks.com account with your existing Eligible Card on file, you’ll automatically be shown the available point balance and its associated dollar value for use on saks.com. Enter the dollar amount for which you would like to receive a statement credit and click “Apply.” You may edit your selection before placing your order.
saks.com Guest Checkout
When using the guest checkout at saks.com and entering your Eligible Card information, you‘ll need to click “Check points balance” in order to be shown the available point balance and its associated dollar value for use on saks.com. Enter the dollar amount for which you would like to receive a statement credit and click “Apply.” You may edit your selection before placing your order.
If you decide that you no longer want to be presented with the option to use points for your purchase or allow American Express to share your points balance, please refer to the FAQ below, “I would no longer like to be presented with the option to use Membership Rewards points on saks.com. How can I remove that option for my purchase? If I change my mind and I want to use points in the future, can I do that?”
You will only be given the option to use Membership Rewards points if:
- You are using an eligible American Express Card with an account that isn’t cancelled, isn’t past due, and for which you have not made any dishonored payments in the past 6 months;
- You are the Basic Card Member or authorized by the Basic Card Member to use points; and
- You have at least one point in your Membership Rewards program account
Yes. During the checkout process, you’ll see the available point balance and its associated dollar value to use toward your purchase. You can choose to use points for your entire purchase (providing you have enough) or for only part of your purchase – it’s up to you!
If you cancel your purchase and had used points toward that purchase, saks.com will refund the corresponding dollar amount of the purchase to the American Express Card you used. Please allow 2 to 4 business days for the refund to post to your online statement.
If you’d like to have the Membership Rewards points returned to your account instead, please contact Membership Rewards program Customer Care at 1-800-297-3276.
The Membership Rewards point balance shown on saks.com reflects the information that may not include your most recent point redemptions. If you have made recent point redemptions, please allow 2 to 4 business days for changes to be reflected in the point balance on the Membership Rewards summary page.
You can review point activity and view your point balance by logging into your Membership Rewards program summary page at membershiprewards.com and viewing the “Activity Detail” tab.
Your transaction should appear on your Membership Rewards summary page within 2 to 4 business days after your purchase. If it has been more than 4 business days since your transaction has occurred and the transaction is not showing in your Membership Rewards summary page, please contact Membership Rewards program Customer Care at 1-800-297-3276.
If there’s a processing error with your choice to use points, your eligible Card will be charged and a corresponding credit won’t be issued to the eligible Card account for your transaction. In this event, if you would like to use points for your transaction, please call Membership Rewards program Customer Care at 1-800-297-3276 for assistance.
If you used points for all or part of your purchase, your Card statement will show a charge for the total amount of your purchase and a statement credit for the dollar amount used in points, and your Membership Rewards program account will show the deduction of points.
Please allow 2 to 4 business days for changes to be reflected in both places. If a credit is processed after your Card statement closing date, it will appear in your next statement. If saks.com does not immediately charge your Card for your purchase, the credit for the dollar amount used in points may appear on an earlier billing statement than the billing statement containing the charge for your purchase.
Please call Membership Rewards program Customer Care at 1-800-297-3276 for assistance.
You can view Membership Rewards point redemption information by logging into your online rewards summary page at membershiprewards.com and clicking on the "Activity Detail" tab.
I would no longer like to be presented with the option to use Membership Rewards points on saks.com. How can I remove the option from my purchase? If I change my mind and I want to use points in the future, can I do that?
If you decide that you no longer want to be presented with the option to use Membership Rewards points for your purchases, call Membership Rewards program Customer Care at 1-800-297-3276 for assistance. If you choose to do so, American Express will no longer share your points balance with saks.com.
If you change your mind and decide you want to use Membership Rewards points and allow American Express to share your point balance for the eligible Card(s) on file with your saks.com account, call Membership Rewards program Customer Care at 1-800-297-3276 for assistance.