Money Services Business Disclosures

ALASKA CUSTOMERS

In the event of a complaint, please contact American Express customer service at (855) 606-5726 for assistance with prepaid cards.  For Alaska Residents Only: If your issue is unresolved by American Express ((855) 606-5726), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf. Submit formal complaint form with supporting documents to Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807.  If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.

ARIZONA CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, you may contact the Arizona Department of Insurance and Financial Institutions at (602) 364-3100.

CALIFORNIA CUSTOMERS

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

COLORADO CUSTOMERS

Please see the following customer notice from the Colorado Division of Banking: Colorado Division of Banking

CONNECTICUT CUSTOMERS

American Express Travel Related Services Company, Inc (NMLS ID# 913828) and
American Express Prepaid Card Management Corporation (NMLS ID# 913823)
are licensed as money transmitters by the Connecticut Department of Banking.

GEORGIA CUSTOMERS

American Express Travel Related Services Company, Inc (NMLS ID# 913828, GA License #9001) and American Express Prepaid Card Management Corporation (NMLS ID# 913823, GA License #29985) are licensed as money transmitters by the Georgia Department of Banking and Finance.

ILLINOIS CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, you may contact the Illinois Department of Financial and Professional Regulation at 1-888-473-4858 (TYY:1-866-325-4949).

KANSAS CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, you may contact the Kansas Office of the State Bank Commissioner at 1-877-387-8523 (toll free in Kansas) or 785-380-3939.

MAINE CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, you may contact the Maine Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection at 1-800-332-8529 (toll free in Maine) or 207-624-8527.

MARYLAND CUSTOMERS

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding American Express Prepaid Card Management Corporation (NMLS ID 913823) and/or American Express Travel Related Services Company, Inc. (NMLS ID 913828) at: Office of the Commissioner of Financial Regulation, 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201 or by phone at 1-888-784-0136.

Consumers may verify American Express’ licensing status by visiting the Nationwide Multistate Licensing System & Registry (NMLS) consumer access website at https://www.nmlsconsumeraccess.org/.

MINNESOTA CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, you may contact the Minnesota Department of Commerce at (651) 539-1600.

NEVADA CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, you may contact the Nevada Financial Institutions Division at (702) 486-4120.

NEW YORK CUSTOMERS

American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are licensed as Money Transmitters by the New York State Department of Financial Services. New York customers can direct complaints to: Consumer Assistance Unit, NYS Department of Financial Services, One State Street, New York, NY 10004.  You may contact the Department at 1-800-342-3736.  Website: https://www.dfs.ny.gov/complaint.

NORTH DAKOTA

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933.

PENNSYLVANIA CUSTOMERS

American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc., are Licensed to Transmit Money by Check, Draft or Money Order By The Department of Banking and Securities, Commonwealth of Pennsylvania.

SOUTH CAROLINA CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, you may contact the South Carolina Office of Attorney General at 803-734-4200 or 1-800-922-1594.

SOUTH DAKOTA CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, you may contact the South Dakota Division of Banking at 605-773-3421.

TENNESSEE CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, you may contact the Tennessee Department of Financial Institutions at (800) 778-4215.

TEXAS CUSTOMERS

American Express entities, American Express Travel Related Services Company, Inc. and American Express Prepaid Card Management Corporation are Texas Department of Banking money services business license holders. If you have a complaint regarding an American Express prepaid card, contact the customer service division of American Express by calling the number on the back of your prepaid card or 1-855-606-5726. If you have a complaint regarding an American Express^® Travelers Cheque product or purchase of foreign currency, contact the customer service division of American Express by calling 1-800-221-7282. If you have a complaint regarding the American Express Global Pay service, contact the customer service division of American Express by calling 1-888-391-9971. If you have a complaint regarding payments enabled through American Express One AP™ and Vendor Payment Services Amex ACH through Sage Intacct, contact the customer service division of American Express by calling 1-855-431-2430. After contacting our customer service division, if you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov, consumer.complaints@dob.texas.gov.

VERMONT CUSTOMERS

If you have questions or complaints with respect to any aspect of the money transmission services provided by American Express Travel Related Services Company, Inc. and/or American Express Prepaid Card Management Corporation, contact the customer service division of American Express.  If you have a complaint regarding an American Express prepaid card, contact the customer service division of American Express by calling the number on the back of your prepaid card or 1-855-606-5726. If you have a complaint regarding an American Express® Travelers Cheque product or purchase of foreign currency, contact the customer service division of American Express by calling 1-800-221-7282. If you have a complaint regarding the American Express Global Pay service, contact the customer service division of American Express by calling 1-888-391-9971. If you have a complaint regarding payments enabled through American Express One AP™ and Vendor Payment Services Amex ACH through Sage Intacct, contact the customer service division of American Express by calling 1-855-431-2430.  After contacting our customer service division, if you still have an unresolved complaint, please direct your complaint to the Vermont Department of Financial Regulation - Banking Division using the Vermont Banking Consumer Complaint Form.