Disputes Learning Hub
American Express has your back with information, insights and solutions to help you prevent disputes and stay focused on your business.
Disputes Learning Hub
American Express has your back with information, insights and solutions to help you prevent disputes and stay focused on your business.
Understanding Disputes
In 2023, less than 0.035% of US Card Member transactions turned into Disputes that reached merchants.1
And what’s more…
There was an increase in the number of transactions made by American Express® US Card Members, but a decrease in the percentage of disputes that reach a merchant.2
Disputes 101
Learn about the types of disputes, tools and best practices to help you be ready if a dispute comes your way.
Disputes Reference Guides
Understanding the Disputes Process
Disputes Reference Guide
Videos
Common Dispute Prevention Tips
Understanding the Dispute Process
Dispute Prevention Guides
From restaurants to hotels, different businesses have unique needs when it comes to processing transactions and helping prevent and manage disputes. Check out these resources to help you protect your unique business.
Presenting Compelling Evidence
For B2B Construction Merchants
Avoiding Dissatisfied/Not as Described Disputes
Preventing Disputes on Recurring Transactions
Avoiding Card-Not-Present Disputes
For Online Merchants
For Restaurants
For Hotels & Lodging
For Retailers
For B2B Merchants
AMEX Solutions
American Express is continually enhancing our solutions to help you prevent disputes.
Capabilities
Capabilities Video
New! Authorization on Credit
Substitute Receipts – American Express helped resolve 90.4% of disputes raised by US Card Members as a “does not recognize” transaction with our Substitute Receipt capability without needing to contact merchants for help resolving the dispute.3
1 Internal American Express data comparing January – December 2023 vs January – December 2022.
2 Internal American Express data comparing January – December 2023 vs January – December 2022.
3 Data based on the success results of 887,417 Substitute Receipts sent to US Card Members for ‘Does Not Recognize’ disputes between January 1, 2021 and December 31, 2021. This capability is available for all American Express merchants.