Disputes Learning Hub
American Express has your back with information, insights and solutions to help you prevent disputes and stay focused on your business.
Disputes Learning Hub
American Express has your back with information, insights and solutions to help you prevent disputes and stay focused on your business.
Understanding Disputes
In 2023, less than 0.035% of US Card Member transactions turned into Disputes that reached merchants.1
And what’s more…
There was an increase in the number of transactions made by American Express® US Card Members, but a decrease in the percentage of disputes that reach a merchant.2
![Illustration of increased transactions and decreased disputes](/content/dam/amex/us/merchant/images/disputes/Disputes_graphic.png)
Disputes 101
Learn about the types of disputes, tools and best practices to help you be ready if a dispute comes your way.
Disputes Reference Guides
![Understanding Disputes](/content/dam/amex/us/merchant/images/tpp/manage-disputes/dis_ref_guide-min.png)
Understanding the Disputes Process
![Understanding Disputes](/content/dam/amex/us/merchant/images/tpp/manage-disputes/AmexTPPDisputesReferenceGuide_2023_Page_01.jpg)
Disputes Reference Guide
Videos
Common Dispute Prevention Tips
Understanding the Dispute Process
Dispute Prevention Guides
From restaurants to hotels, different businesses have unique needs when it comes to processing transactions and helping prevent and manage disputes. Check out these resources to help you protect your unique business.
![PDF Presenting Compelling Evidence thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/Amex_Compelling_Evidence_Factsheet-TPP.png)
Presenting Compelling Evidence
![PDF Guide For B2B Construction Merchants thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/Guide_For_B2B_Construction_Merchants_Page_1.png)
For B2B Construction Merchants
![Avoiding Dissatisfied/Not as Described Disputes thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/Dissatisfied-Not_As_Described_Factsheet_TPP.png)
Avoiding Dissatisfied/Not as Described Disputes
![Preventing Disputes on Recurring Transactions thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/recurring_thumb-min.png)
Preventing Disputes on Recurring Transactions
![Avoiding Card-Not-Present Disputes Thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/cnp_thumb-min.png)
Avoiding Card-Not-Present Disputes
![For Online Merchants Thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/online_thumb-min.png)
For Online Merchants
![For Restaurants Thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/restaurant_thumb-min.png)
For Restaurants
![For Hotels & Lodging Thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/hotels_thumb-min.png)
For Hotels & Lodging
![For Retailers Thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/retailer_thumb-min.png)
For Retailers
![For B2B Merchants Thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/b2b_thumb-min.png)
For B2B Merchants
AMEX Solutions
American Express is continually enhancing our solutions to help you prevent disputes.
Capabilities
Capabilities Video
![Authorization on Credit Thumbnail](/content/dam/amex/us/merchant/images/tpp/manage-disputes/auth_on_credit_thumb-min.png)
New! Authorization on Credit
![Illustration of Receipt](/content/dam/amex/us/merchant/images/disputes/sub_receipts_art-2x.png)
Substitute Receipts – American Express helped resolve 90.4% of disputes raised by US Card Members as a “does not recognize” transaction with our Substitute Receipt capability without needing to contact merchants for help resolving the dispute.3
![Don't Do Business without it](/content/dam/amex/us/merchant/images/targeted-analysis-program/tagline_DoBusiness_white.png)
1 Internal American Express data comparing January – December 2023 vs January – December 2022.
2 Internal American Express data comparing January – December 2023 vs January – December 2022.
3 Data based on the success results of 887,417 Substitute Receipts sent to US Card Members for ‘Does Not Recognize’ disputes between January 1, 2021 and December 31, 2021. This capability is available for all American Express merchants.