Forgot Password

If you have forgotten your password, click the "Log in" button on the homepage. From here, click "Forgot User ID or password" below the "Log in" button.

 

First, you will be asked to input your User ID.

Screenshot of inputting your user ID to update your password

Next, you will input your security code (6 - 9 digit unique numeric code).

Screenshot of inputting your security code

You will then receive an one-time passcode to verify your identity.

 

After you have successfully input your one-time passcode, you will be asked to input a new password.

Screenshot of creating a new password

Once you've updated your password, you'll be brought back to the login screen.

Screenshot of login screen with notification that you successfully reset your password

Contact Us

Live Chat

 

Click the 'Chat' button once you've logged in to your Merchant Account to chat with a member of our service team.

Mon-Fri, 8:00am to 6:30pm ET

Call Us

 

1-800-528-5200

Our Merchant Customer Care Professionals will assist you Mon-Fri, 8:00am to 8:00pm ET