Navigating to Payments

Once logged in, there are multiple ways to access Payments¹ information. 

1. You can use the secondary tabbed navigation to access Payments information.

2. Within your dashboard, you will see a Payments summary across all locations settled over the last seven days. The summary table will display the Submission² Amount, Discount Amount, and Fees & Incentives during that time period.

3. Clicking "See All Payments" will allow you to view Settlements, Submission, Adjustments & Chargebacks³ , Transaction Types, and more.

Note: For newly enrolled users, Payments data will be available within four hours.

1. Settlements: The amounts paid to you by American Express (i.e., the total of your Submissions after deducting the discount amount, fees, and any other Chargebacks)

2. Submissions: The total amount of Transactions on American Express Cards recieved by you for a given period of time and submitted to American Express

3. Adjustments & Chargebacks: Includes Chargebacks and any other deductions that have been taken from your Submissions, such as no-reply Chargebacks or fees