Explore the Payments Default View

Within the "Payments" tab, you have the ability to view: 

 

Settlements - Paid and pending Settlement information for your chosen date range.

Submissions -  A clear view of all the Submissions you have made to American Express.

Transactions - A look at all of your American Express Transactions (sales and credits) that have been received by American Express.

Adjustments & Chargebacks - A list of all your Chargebacks and other Adjustments that have been applied to your Submissions.

Statements & Reports - Download monthly and annual E-Statements and custom reports. Save customizable reports as templates and schedule regular downloads in your Report Library.

More Options Tab

  • Activity Types
  • Authorization Requests
  • Authorization Integrity Fee
  • Other Activity 
  • Gross Pay Debits

Note: For newly enrolled users, Payments data will be available within four hours.

Screenshot of Payments Navigation

Contact Us

Live Chat

 

Click the 'Chat' button once you've logged in to your Merchant Account to chat with a member of our service team.

Mon-Fri, 8:00am to 6:30pm ET

Call Us

 

1-800-528-5200

Our Merchant Customer Care Professionals will assist you Mon-Fri, 8:00am to 8:00pm ET