Responding to a Dispute:

Agreeing with the Card Member's claim and issuing a full refund

If you choose to agree with the Card Member's claim, you can authorize a refund or Chargeback for the amount disputed by:

Telling us how you want to refund the Card Member
- Authorize American Express to issue a chargeback
- Issue a credit to the Card Member directly
Sharing comments about the Dispute

You will need to verify your response by entering your initials.

Once all details are provided, click "Submit Response".

Click the 'Chat' button once you've logged in to your Merchant Account to chat with a member of our service team.

Mon-Fri, 8:00am to 6:30pm ET

Our Merchant Customer Care Professionals will assist you Mon-Fri, 8:00am to 8:00pm ET