Manage Locations

To manage the Merchant location(s) associated with your account, log in to your Merchant Account. Once logged in, click on the User Profile icon (person icon) located at the top-right of your screen in the navigation bar. Click on “Manage Locations” to continue.

Screenshot of Dashboard and User Profile Dropdown to get to Change Password

On this page, you can see the Merchant ID(s) associated with your account, along with the online experiences that Merchant ID is enrolled in – Payments, Disputes, and/or Account Updates.

Screenshot of Manage Locations page on Account Services page

Add a Location

 

To add a location, click the button “Add Location” and then the button “Add an existing location that already accepts American Express.” You will need to input the Merchant Account Number you wish to enroll, along with the Business zip code. If you are an online Merchant, please input your billing zip code. Click the button “Continue” to proceed.

User List Report

 

The User List Report allows you to run an audit of the other users who have access to your Merchant IDs on the Merchant Website. To view/download, click the paper icon next to any of your Merchant IDs.

Contact Us

Live Chat

 

Click the 'Chat' button once you've logged in to your Merchant Account to chat with a member of our service team.

Mon-Fri, 8:00am to 6:30pm ET

Call Us

 

1-800-528-5200

Our Merchant Customer Care Professionals will assist you Mon-Fri, 8:00am to 8:00pm ET