American Express with Coachella - Frequently Asked Questions
COACHELLA FAQS
American Express is excited to continue our partnership with Coachella Music & Arts Festival as the Official Card for the seventh year. American Express® Card Members with eligible Cards can enroll in an offer to receive a one-time $10 statement credit, after spending $100 or more in qualifying purchases at participating on-site merchants with your enrolled Card at the Festival.
Along with the spend offer at Coachella, American Express will be on-site at the Festival with our Amex® Experience in General Admission. All Card Members are welcome to visit the Amex Experience, with up to three enrolled guests. Guests must enroll via the Coachella app. Space is limited.
Card Members can also enjoy the following benefits: access to the Amex Dedicated Merch Lane located at main merch, access to the Campgrounds Pop-Up, and access to exclusive merch at the Card Member Merch To-Go window (located at the Amex Experience). To see benefit terms, click here.
ABOUT THE SPEND $100 OR MORE, GET $10 BACK OFFER
Card Members can get a one-time $10 statement credit by using an enrolled, eligible American Express Card to spend $100 or more in qualifying purchases at participating on-site merchants at Coachella on April 12-14, 2024 or April 19-21, 2024. For offer terms and to enroll, click here.
You will receive a confirmation email with the last five digits for the enrolled Card that is eligible for the Spend $100 or more, Get $10 back offer.
An eligible Card means a valid American Express U.S. Consumer or Small Business Credit or Charge Card that is issued directly by American Express..
The following Cards are not eligible for the offer:
- Prepaid Cards and products
- Corporate Cards
- Cards not issued in the U.S.
- American Express-branded Cards issued by other financial institutions
You must first enroll your eligible Card in the offer and then use the Card to spend $100 or more in one or more purchases at Coachella as indicated in the offer terms. The one-time $10 statement credit will appear on your eligible enrolled Card account within 90 days after April 21, 2024. If you don’t see the statement credit by 90 days after April 21, 2024, please call the number on the back of your Card.
No. There is a limit of 1 statement credit per Card Member. Each Card Member can only enroll one Card across all American Express offer channels.
No. In order to get the one-time statement credit, you must enroll and then spend $100 or more on one or more in qualifying purchases at participating on-site merchants at Coachella using the eligible Card that was enrolled in the offer.
No. You must first enroll your eligible Card in the offer and then make your qualifying purchase(s) using the enrolled Card in order to receive the statement credit.
Please call the number on the back of your Card.
Coachella on-site merchants (past point of checked entry) are participating in the offer, excluding (i) any retail kiosk offering merchandise that can be shipped home (ii) Kazunori Sushi restaurant locations on-site, (iii) merchants located at/within the Carrera Eyewear brand activation on-site, and (iv) merchants located at/within the Nike brand activation on-site.
HOW TO PARTICIPATE IN THE SPEND OFFER
Enrollment is available via AmericanExpress.com. Enroll here, via the Coachella app (click on the Amex icon), via Amex QR codes located throughout the Festival grounds, or by visiting any American Express location on-site at the Coachella Festival grounds
There are several ways to retrieve your User ID or to reset your Password. You can click on the “Forgot User ID or Password?” link in the Amex Mobile app or on americanexpress.com. You can also call the number on the back of your Card for assistance.
In order to redeem the on-site benefits, you must go to the benefit location and show your eligible American Express Card to an Amex staff member (all staff members are wearing Amex t-shirts). All Cards (excluding Prepaid Cards) are eligible for these on-site benefits, except for the Spend $100 or more, get $10 offer which is only valid for American Express U.S. Consumer or Small Business Credit or Charge Card that is issued directly by American Express.
Benefit locations can be found below:
- You can find the Amex Experience between the Mojave stage and Gobi stage.
- The Amex Merch Lane is located at the main merch tent.
- The Card Member Merch To-Go Window is located at the Amex Experience, between the Mojave stage and Gobi stage.
- The Amex Campgrounds Pop-Up is located in the main area of the Campgrounds, next to the Slurpee® brand activation.
Card Members can bring up to three enrolled guests into the Amex Experience. Guests must enroll via the Coachella app. Space is limited.
The Amex Experience will be open each day of the Festival, from Festival doors opening to 8PM.
The Card Member Merch To-Go Window will be open each day of the Festival, from Festival doors opening to 8PM.
Card Members can bring one enrolled guest into the Campgrounds Pop-Up. Guest must enroll via the Coachella app. Space is limited.
The Campgrounds Pop-Up will be open 9AM-2PM each Festival day, and the Thursday before each festival weekend from 2PM-7PM.
Head to the Card Member-only Lane (look for Amex signage) and show your eligible Amex Card to an Amex staff member (wearing an Amex t-shirt). The Merch Lane will be open 1PM-8PM each festival day. Merch purchases must be made with an Amex Card. All Cards (except for Prepaid Cards) are eligible. No refunds, all items are final sale.
Tap the Amex icon in the Coachella app and fill out the form for non-Card Members. Then, at the Festival, show the app enrollment confirmation screen on your phone to an Amex staff member at the Amex Experience or the Campgrounds Pop-Up. Then, you will be able to enter with a Card Member friend.
STAGECOACH FAQS
American Express is excited to continue our partnership with Stagecoach as the Official Card. American Express will be on-site at the Festival with our Amex Experience in General Admission. All Card Members are welcome to visit the Amex Experience, with up to three guests. Space is limited.
Card Members can bring up to three guests into the Amex Experience. Space is limited.
The Amex Experience will be open each day of the Festival, from Festival opening to 8PM.
The Amex Experience is located between the Yellowstone Dutton Ranch and Palomino Stage.