Tours and activities can normally be booked online through the American Express Travel website. However, due to COVID-19 travel restrictions, we are not able to offer these products at the moment.
Once your booking is confirmed, we’ll issue a confirmation email outlining your itinerary details. Experiences vouchers can be printed online on completion of the reservation or via "My booking" section on the homepage.
You will receive a confirmation email for your booking. Please click on the print voucher link to view your voucher. This contains important information on meeting points, times, inclusions and additional requirements.
Please contact the American Express Online Travel Team to cancel or change your booking.
Some tour operators require you to reconfirm your booking with the local operator before the tour date. Please check the important information section on your voucher.
Some tour operators require a printed copy of the voucher and some allow mobile tickets. Please refer to the information section on your voucher.
In most cases you can add additional information on the check-out page. If you are not asked for this information or forget to add this at the time of booking, please contact your tour operator directly. Their contact details can be found on your voucher.
All tour details can be found in the tour information section. If you are a Centurion or Platinum Cardmember, call us on the number at the back of your Card and our travel specialist will help you.
Please check information for minimum passenger details. If the minimum passenger number is not reached, we’ll contact you with available options.
Your voucher includes information about pick-up and drop-off points. You may need to contact the local operator before the tour date to reconfirm the information on your voucher.
Tours can be cancelled up to 48 hours prior to the tour date unless otherwise stated on the tour you are looking at. Any non-refundable tours will be clearly labelled as such.
Please check the detailed information about the experience before you book. Once your booking is complete we will send you all the information within the confirmation email.
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American Express Europe LLC (AEELLC) trading as American Express Travel, Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom is a member of ABTA (ABTA number C4330) and ATOL (ATOL number 0151). Being a member of ABTA (ABTA number C4330) means you have the benefit of ABTA’s assistance and Code of Conduct and this allows you to book with confidence. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier goes out of business or is no longer able to provide the intended holiday. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. American Express’s ABTA membership does not cover cruise bookings and should therefore not be relied upon when booking cruises or cruise packages. These bookings are covered by our third-party provider, ICE Cruise’s ABTA membership (ABTA number L6366). Many of the flights and flight-inclusive holidays on this website are also protected by the ATOL scheme, this ATOL protection does not apply to all holiday and travel services listed on this website. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate . Please contact us to confirm what protection may apply to your booking.