Report Credit Card Fraud & Unusual Activity

Contact us to report suspicious activity

Has your Card been lost or stolen? Don't recognise a transaction on your Account? If you think you may have become a victim of fraud, get in touch. Our dedicated Security Team is right here to help.

Other ways to contact us

Your safety, wherever and whenever you use your American Express® Card, matters to us.

That's why we make it as easy as possible for you to contact us if you think you've been a victim of fraud.

Start Live Chat

Available 24/7, you can chat one-to-one with a Customer Care Professional. Just click the Chat icon (you must be logged into your Account) and we'll be right there. Click here to learn more

Contact us from abroad

Around the globe and around the clock, you're just one phone call away from expert help. We have the number right here to get you right through to us: Click here to learn more

Simple steps to help you protect yourself against fraud

Read these helpful tips to keep your Account and personal information safe.

Check your Account regularly

Download the American Express Mobile App to see your latest transactions on your Account at a glance.

Switch to paper-free statements and view your statements regularly and thoroughly.

You can opt in to paperless statements by logging into your Online Services Account and also Register for Card alerts, which monitor your Account with weekly updates via email or text.

Call us as soon as possible on 0800 917 8047 from the UK or +44 (0)800 917 8047 from overseas, if an unrecognised charge or charges appear in your transaction history or Account statement.

Keep copies of your receipts and compare them to your statement.

Fraud Protection Guarantee

If you do become a victim of fraud, our Fraud Protection Guarantee means you won't be held responsible for any fraudulent charges, provided you've taken reasonable care to protect your Account details, PIN and any device on which you store your Account information.

Find more information about protecting yourself from fraud

Take Five is a national awareness campaign led by FFA UK (part of UK Finance) that highlights when you should be cautious to reduce the chance of being a victim of fraud. You can also learn more about online safety by visiting Cyber Aware, or report a fraud or cybercrime through ActionFraud - the UK's national fraud and cybercrime reporting centre.

Phishing, scams and online safety

Be alert to phishing scams and stay safe with our helpful

tips on what to watch out for.