Purchase Protection
Protect your shopping
Enjoy stress-free shopping when you use your American Express Card, with 90-day Purchase Protection.
Purchase Protection
If your eligible item* is either stolen or accidentally damaged up to 90 days after you've bought it, we'll reimburse you up to £2,500.
*Excess of £50 applies. Terms, conditions and exclusions apply. Check your eligibility here.
Refund Protection
Having trouble returning an item to a UK retailer?
If you purchased the item on your American Express® Card, and the item is unused, submit a claim within 90 days and we’ll cover the purchase cost for eligible* items up to £200.
Maximum cover is £750 in a 12 month period.
Terms, conditions, and exclusions apply. Minimum purchase value £25. Check your eligibility here.
*Please note some American Express Cards provide cover up to £300.
Terms of use
For details of eligible items, limitations and what exclusions apply, please refer to your Card's
insurance terms - these can be found in the insurance documentation that came with your Card,
or under 'Read Insurance' at the bottom of each product page.
Related Pages
SafeKey and Express List
Shop safely with SafeKey. It's smart
technology that helps us make sure it's really
you when shopping online. Express List
also makes online checkout simpler too.
Travelling abroad
Our Global Assist® Helpline is there
to help you, around the clock, and around
the globe*. From delayed departures to
lost luggage, we're there to help 24/7.
*Terms, conditions and exclusions apply
Account and fraud alerts
Be the first to know if we spot anything
odd or unusual on your Account, with the
help of our alerts. Find out here how we
keep you up to date.
Not a Cardmember yet?
*Terms, conditions and exclusions apply. Check your eligibility here