Card Assistance Abroad
Travel well, travel safe
It makes a world of difference knowing you and your Card are safe and secure abroad with
American Express Card assistance. Wherever you go, we're with you all the way.
Global Card protection
Leave your worries at home when you travel. You don't need to tell us when you're going abroad. Our intelligent security systems monitor your Card use for anything unusual. We won't decline your purchase just because you've made it in another country. If we spot something unusual, we'll take action right away to help protect you from fraud.
Emergency Card replacement
Has your Card been lost or stolen abroad? Don't worry. We'll get a replacement to you usually within two working days*. Added your Card to Apple Pay, Amex Pay, Google Pay or Samsung Pay? We'll update your new one instantly in your mobile wallet too.
If you're overseas, contact +44 (0)1273 696 933.
*Card delivery time frames may vary dependent on location.
Global Assist®
No matter where you are in the world*, if it matters to you, it matters to us. From lost luggage to delayed departures, our Global Assist® Helpline is ready and waiting. Answered around the clock, we'll do whatever we can to help. Call us on 0800 028 6434. We go the distance to help you.
*Not all services are available in all locations, and all are subject to local laws. Global Assist service isn’t available for the Basic and Harrods. Travel related advice is complementary, but you may be required to pay for any arranged services provided.
Other ways we protect you
Mobile Wallet Security
Your American Express Card, linked to
Amex Pay, Apple Pay, Samsung Pay or
Google Pay, is the go-to Card when you're
out and about. With 4 layers of protection,
you have never been more safe or secure.
Account and fraud alerts
Be the first to know if we spot
anything odd or unusual on your
Account, thanks to our fraud and
Account alerts.
Find out here how we keep you up to date.
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