Change your Security Code
To change your Security Code, log in to your Online Account. Once logged in, click on the User Profile icon (person icon) located at the top-right of your screen in the navigation bar. Click on “Change Security Code” to continue.
Change Security Code
To proceed, click on the button “Change Security Code.” After this, a one-time passcode will be sent to your phone or email for verification before you can change your Security Code.
Create your new Security Code, following the rules below:
- Must contain 6-9 characters
- No spaces
- No Special Characters
- No repeating or easy-to-guess sequences such as 000000 or 123456
Confirm your Security Code and then click the button “Save Change.”
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Live Chat
Click the 'Chat' button once you login to your account to chat with a member of our service team.
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(9:00am-5:00pm on Bank holidays)
Call Us
0800 032 7216 (Toll Free) or
Our customer care representatives will assist you Mon-Fri, 8:00am to 6:00pm.
(9:00am-5:00pm on Bank holidays)