Change your Security Code
To change your Security Code, log in to your Online Account. Once logged in, click on the User Profile icon (person icon) located at the top-right of your screen in the navigation bar. Click on “Change Security Code” to continue.
![Screenshot of Dashboard and User Profile Dropdown to get to Change Password](/content/dam/amex/uk/merchant/images/supportcenter/uk-profile-dropdown.png)
Change Security Code
To proceed, click on the button “Change Security Code.” After this, a one-time passcode will be sent to your phone or email for verification before you can change your Security Code.
Create your new Security Code, following the rules below:
- Must contain 6-9 characters
- No spaces
- No Special Characters
- No repeating or easy-to-guess sequences such as 000000 or 123456
![Screenshot of Change Security Code page and input screen for new security code](/content/dam/amex/us/merchant/Support-Center/ChangeSecCode-input-new-code-r1.png)
Confirm your Security Code and then click the button “Save Change.”
Contact Us
Live Chat
Click the 'Chat' button once you login to your account to chat with a member of our service team.
Mon-Fri, 8:00am to 6:00pm.
(9:00am-5:00pm on Bank holidays)
Call Us
0800 032 7216 (Toll Free) or
Our customer care representatives will assist you Mon-Fri, 8:00am to 6:00pm.
(9:00am-5:00pm on Bank holidays)