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Welcome to the Help Centre
Statements and transactions
A recent purchase I made does not appear in either Pending Transactions or my Account balance. Why?
Can I receive a paper statement if I need one?
Do all American Express Cards have the Pending Transactions feature?
How do I access my Card statements?
How do I receive online statements?
How does a Pending Transaction affect my Account balance and credit limit?
How long will Pending Transactions remain on my account?
How often can I expect to receive a statement?
What is a Card pre authorisation?
What is a pending transaction?
When is my minimum payment due?
Why does the Pending Transaction appear twice for the same transaction?
Why don't charges made in a foreign currency appear as Pending Transactions?
Why don’t some charges made using Contactless Card appear as pending transactions?
Why is there a £1 charge in my Pending Transactions?