What reasons can I dispute a transaction for?

If you have unrecognised charges from multiple merchants please call the number on the back of your Card as soon as possible.

You can dispute a transaction for the following reasons:

• If you don't recorgnise a charge
• If you don't agree with the charge amount, or you have been billed more than expected
• If you have been charged more than once for the same purchase
• If you have cancelled or returned the purchase
• If you haven't received the goods or services, or the business cancelled your goods or service
• If the received goods/services are not as described
• If you paid with a different method of payment
• If you'd like the documentation for your personal records
• If you want to cancel a recurring billing charge, or you cancelled a monthly or recurring billing charge but you're still being billed after the cancellation date

Did you contact the business first?

Contacting a business' customer service directly is the fastest way of resolving a dispute and getting a refund. Our investigation process may take up to 6-8 weeks.