Welcome to the Help Centre

What is Global Assist®?


Your Card comes with an invaluable 24-hour Emergency Helpline for you and your family wherever you are in the world*.

Global Assist Emergency Helpline: +44 (0) 20 3126 4113 This is a 24-hour helpline.

Our Global Assist service can help you locate lost luggage and find you a lawyer, interpreter or English-speaking doctor in a hurry. We can provide prescription replacement assistance and arrange an urgent message relay if you need to reach someone back home.

*Not all services are available in all locations and are subject to local laws. Global Assist service isn’t available for the American Express® Basic Card.