Welcome to the Help Centre
How does lounge access work?
Gold Card
Take advantage of two complimentary lounge visits per year at over 1,200 airport lounges globally. Please refer to your Terms and Conditions for further details.
Platinum Card
Take advantage of complimentary access to over 1,200 airport lounges across more than 130 countries worldwide including the American Express lounges. Please refer to your Terms and Conditions for further details. Use the Amex App to find the airport lounges nearest to you.
Access to the lounges may be subject to availability or wait times, please read the Priority Pass conditions of use for more information.