Welcome to the Help Centre

How does American Express Refund Protection work?


For more information relating to Card security, please visit our Security Centre here.

Having trouble with a UK shop refunding your American Express Charge or Credit Card payment?

Submit a claim within 90 days and we'll refund the purchase price for eligible* items up to £200. It's no trouble.

Terms, conditions and exclusions apply. Check your eligibility here.

Subject to Enrolment. To learn more visit here.