How do I retrieve my Online Account User ID?

If you have forgotten your User ID, don’t worry – it’s simple to sort it online by following these steps:

• Visit the forgotten User ID page.
• Enter your Card details in the fields provided and click “Continue”.
• You will be taken to the login page, where you will see your User ID populated in the “User ID” field.
• Enter your password and log in as normal.

For additional assistance with retrieving your User ID, please watch our helpful “How To” video.