Welcome to the Help Centre

Can I pay my bill by cash or cheque?


We do not accept payments made in cash or by cheque and have a number of alternative options available for you which are quicker and more secure. Please refer to ‘How to make a payment’ or your statement for details on ways to make your monthly payments. If you have any support needs that you feel we should be aware of, for example a disability or a life event, please get in contact with us so we can confidentially note any relevant, appropriate information to better service your account(s). If you want to learn more about how we will handle this information, please visit our Online Privacy Statement.