Redemption of American Express®
Travelers Cheques
Travelers Cheques have been a timeless addition to the world traveler’s carry-on for over 130 years. While new Travelers Cheques are no longer issued, your Cheques remain backed by American Express and have no expiration date.
REDEEM WITH AMEX ANYTIME
NO EXPIRATION DATE
24/7 CUSTOMER SERVICE
BACKED BY AMERICAN EXPRESS
HOW TO REDEEM
Travelers Cheques can no longer be purchased but can be redeemed in several convenient ways. Here’s how:
REDEEM WITH AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
REDEEM ONLINE
Quickly and securely redeem your Travelers Cheques online.
CALL US
Call American Express Customer Service at 1-800-823-2090 or find additional contact numbers based on your location to redeem over the phone.
DEPOSIT WITH YOUR BANK
Confirm whether your bank allows account holders to deposit Travelers Cheques. Fees may apply.
EXCHANGE FOR LOCAL CURRENCY
Travelers Cheques can be exchanged worldwide. Find exchange locations. Fees may apply.
TRAVELERS CHEQUES
EXCHANGE LOCATOR
Find the nearest exchange location.
Service Center
Have more questions?
Here are some common scenarios and what to do.
UNDERSTANDING TRAVELERS CHEQUES
Keep your Cheques secure until you’re ready to redeem.
SIGN IT
Protect yourself in case of loss or theft by signing on the upper signature line.
RECORD IT
Record the serial numbers and keep them in a safe place when you travel.
PROTECT IT
Keep your Cheques tucked away and hidden like you would cash.
REDEEM IT
When the time comes, sign your Cheque on the lower signature line in sight of the person accepting it.
DOCUMENTS
Find documents you may need in case of claiming inherited Cheques, lost or stolen Cheques, and more.
DOCUMENTATION
Additional documents may be required based on the claim type. Typical documents include:
- Valid Photo ID (Passport, Driver's License or Government Issued ID)
- Copy of the Voided Travelers Cheque(s)
- Refund Details
UPLOAD DOCUMENTS
Once you have gathered the required documents and filled out any required documents and forms, upload here. Clear images will help expedite processing.
UNABLE TO UPLOAD?
If you’re unable to upload your completed documents, you can send hard copies directly to American Express.
INHERITED CHEQUES
How to redeem your inherited Travelers Cheques if the original owner is deceased or incapacitated.
1. OPEN A CLAIM
Call American Express Customer Service at 1-800-823-2090 or find additional contact numbers based on your location to begin a claim over the phone.
2. IDENTIFY & LOCATE REQUIRED DOCUMENTS
List of required documents and forms can be found here. You’ll need these to submit your claim.
3. UPLOAD REQUIRED DOCUMENTS
Be sure to upload clear images for faster processing.
4. IF YOU’RE UNABLE TO UPLOAD
As an alternative to submitting online, you can also mail hard copies of your documents to American Express.
*Travelers Cheque Encashment service is provided by American Express Travel Related Services Company, Inc.
Travelers Cheques are no longer issued and so cannot be purchased.
There are thousands of foreign exchange partners in countries around the world where you can exchange your American Express Travelers Cheques for local currency. You can find places to redeem your Travelers Cheques using "Find Exchange Locations". It may also be possible to redeem your Travelers Cheques directly for goods and services. Check first, though, with the merchant. American Express does not approve the use of its products, or any services related to its products, in the following territories: Crimea, Donetsk, and Luhansk Regions of Ukraine, Cuba, Iran, North Korea, Syria, Russia and Belarus.
Yes, you can redeem your Travelers Cheques directly with American Express Travel Related Services Company, Inc. online. Alternatively, you can call American Express Customer Service at 1-800-823-2090 to register a redemption claim. You can find additional contact numbers based on your location. We may have to contact you with questions regarding your claim or to request additional information.
You can redeem your Travelers Cheques directly with American Express Travel Related Services Company, Inc. Please refer the “How to Redeem” section above. Alternatively, simply present the Cheque at an eligible foreign exchange partner or merchant location. Make sure the acceptor watches while you countersign the Cheque on the lower signature line. Photo identification may be required. We strongly recommend you retain and carry your original Cheque purchase receipt with you when you travel. Commission charges may apply and can vary by country or exchange partner. Exchange limits may apply due to local regulations and exchange policies.
Acceptance of Travelers Cheques is based on the acceptor watching the customer sign the Cheque on the lower signature line, and then comparing that signature with the original signature on the upper signature line. The acceptor must observe the customer signing the Cheque. If the signatures are a reasonable match, the Cheque should be accepted. Photo identification may be required at the discretion of the acceptor. As always, if the acceptor is unsure, they should call an American Express Travelers Cheque Customer Service Center.
Commission charges may apply and can vary by country and/or exchange partner. Before you travel, we recommend that you find the most convenient Travelers Cheque exchange locations using the Find Exchange Locations.
Lost or stolen Travelers Cheques may be refunded.* Please call Customer Service at 1-800-823-2090 or find the additional contact numbers for your current location. Have your recorded serial numbers on hand when you call.
*Terms & Conditions and restrictions apply. Identification and proof of purchase required.
Still Need Help?
Call American Express Customer Service 24/7 at 1-800-823-2090 or find additional contact numbers based on your location.
American Express stopped issuing Travelers Cheques, so they’re no longer available for purchase. Support is available by phone and the American Express website for customers to redeem valid Travelers Cheques. Travelers Cheques remain backed by American Express and have no expiration date.