Please contact American Express using the telephone number provided in your booking confirmation email.
Any charges incurred by changing your booking will be charged to the same American Express card used to pay for the original booking.
Making a booking
If you are experiencing problems completing a booking on the American Express Travel website, please try again after clearing your cookies or try an alternative web browser. If the problem persists please contact us.
We’ll confirm your booking with an itinerary confirmation email. If you do not receive this within 24 hours of making your reservation please contact us.
Once your booking is complete American Express Travel Online will send an e-mail to confirm your booking. It may take up to 30 minutes to receive it.
If you do not receive your booking confirmation email within 24 hours of making your reservation, please contact us.
On American Express Travel Online you can book flights, accommodation and car rental.
Cardmembers making a reservation for a third party, should log in before making the reservation. When not logged in and making a booking for someone else, the Cardmember must be part of the travelling party otherwise an Authority to Charge form will need to be completed. This is to protect you against fraudulent transactions.
No, you can still make a booking without being registered.
No, unfortunately we do not offer price match.
Our site automatically sorts results by cheapest option based on your search criteria. If you are a Centurion or Platinum Cardmember searching for a Hotel, the site will show the Fine Hotel + Resorts and The Hotel Collection properties first .
There are no card fees incurred by using your American Express Card to purchase travel products. American Express Travel Online does not charge a service fee for making a reservation.
You must be logged in and have your American Express Card(s) registered online for your Card(s) to appear in the Card drop down list on the purchase page for air, car, and/or hotel reservations.
If you’ve logged in and your American Express Card(s) is still not appearing in the drop down list, you can enter it manually for payment, or call the number on the back of your Card for assistance.
You cannot add travelers to your existing reservation so you will need to make a new booking for the additional travelers. For new booking, best available rate will apply.
Please contact American Express using the telephone number provided in your booking confirmation email or log in to our “Manage My Bookings“ page.
Please contact us for immediate support.
· Infant without a seat – an accompanying Adult traveler must be inclusive in the booking
· Flights with specific booking classes
· Flights with a combination of different booking classes
· Multi-city itineraries
· Round-the-world itinerary
· More than 3 rooms for an FHR / THC property
· Promotions for IAP / FHR / THC that are not showing on ATO
My itinerary
Please log in to our “Manage My Bookings” page to see the link to access and print your itinerary from there.
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Travel services provided by American Express International Inc. UEN S68FC1878J, incorporated with limited liability in the state of Delaware, USA with a place of business at One Marina Boulevard, 1 Marina Boulevard, #22-00, Singapore 018989.
Travel Agent License Number 02501.