Our top tips to help you shop online safely
Here are some simple steps you can take to help keep your Account safe while shopping online:
![Online safety](/content/dam/amex/sg/benefits/OnlineSafetyRESIZEshutterstock_591965183-CROPPED.jpg)
Make sure websites are genuine
Look for the top three signs a site is secure:
- A padlock symbol in the browser address bar (not on the page itself) when you go to log in or pay.
- A web address beginning with 'https://' (the 's' stands for 'secure').
- In some browsers, the address bar or the company name has a green tint.
Keep your Account details safe
- Choose strong, unique passwords - a different one for each site.
- Log out of sites where you've registered your details fully - just closing the browser isn't enough.
- Make sure your antivirus/antispyware software and firewall are up-to-date and running on all your computers and mobile devices.
- Enable automatic updates for your operating systems and antivirus.
![](/content/dam/amex/common/benefits/service-security/Safety-Fraud/Protecting-yourself/Online-safety/Security_online safety_image2.jpg)
![keyboard close up](/content/dam/amex/common/benefits/service-security/Safety-Fraud/Protecting-yourself/Online-safety/Security_online safety_image3.jpg)
Avoid online scams
- Look out for phishing emails and phone calls. Find out what to look for.
- Don't reply to unsolicited emails from companies you don't know.
- Don't enter any personal or financial information into pop-up windows.
Protect your devices from malware
- Malware seeks to invade mobile devices to steal data without users' knowledge or consent.
- Avoid opening attachments and links in unsolicited emails or SMSes on your mobile device as it may be a malicious software or webpage designed to gain access to your personal data without your consent.
- Avoid downloading unnecessary apps and downloading apps from unknown third party stores, as these may possibly contain malware.
- Download the Amex Mobile App only from trusted sources (i.e. official Apple App Store or Google Play Store)
![keyboard close up](/content/dam/amex/mx/benefits/WAhero/imágenes_Beneficios/app.jpg)
What should I do if I encountered SSL server certificate warnings?
Please always ensure that you log in to the correct American Express website.
If you encountered a SSL certificate error or warning, please immediately close the browser and
refrain from further navigation.
Please also contact us at the phone number on the back of your Card.
![](/content/dam/amex/common/benefits/service-security/Safety-Fraud/How-Amex-protects-you/SafeKey/safekey-logo.png)
For extra security, our SafeKey system monitors your spending and flags anything
unusual - so we can spot fraud right away, and keep your Account safe.
![](/content/dam/amex/common/benefits/service-security/Safety-Fraud/How-Amex-protects-you/Online-privacy-data-protection/Security_online privacy_icon5.png)
See how else we protect you
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