Simple steps to stop an identity thief in their tracks
Identity theft occurs when someone uses your name and personal details to open new accounts or take over your existing account.
The result? Inconvenience, cost and potentially even temporary damage to your credit rating.
Fortunately, there are a number of easy ways you can avoid identity fraud.
Check out our top tips to stay ahead of the fraudsters.
How to prevent ID theft?
Monitor your Account regularly
- Check your statements thoroughly. Our online services make it easy.
- Stay up to date with our regular Account alerts. Download
the Amex app to track purchases made on your Card. - See something you don't recognise? Contact us right away.
Keep your Card safe
- Never let anyone else use your Card.
- Sign the back of new Cards straight away.
- Always destroy expired Cards.
- Let us know as soon as you can if your Card has been lost or stolen.
Use a mobile wallet
- Amex Pay, Apple Pay, Google Pay and Samsung Pay require
fingerprint authorisation and don't keep your Card
details stored on your device (or share them with merchants).
They provide an extra layer of security.
- Be sure not to let anyone else register their fingerprint or FaceID
to your phone, and don't share your phone passcodes.
Guard your personal details
- When choosing a user ID password avoid using something that's
easy to find out, like your child or pet's name. Use different
passwords for all your accounts (that includes email and social
media), and change them regularly.
- Keep all your personal details and documents safe. Shred bank
statements, utility bills and other documents when no longer
needed. Switch to paper-free statements and view your Account
online or through our mobile app.
- Avoid sharing personal details unnecessarily.
Be aware of SIM swap
If you don't seem to be receiving texts or phone calls, contact
your mobile provider right away.
You might be a victim of SIM swap fraud, which occurs
when fraudsters try to get access to accounts by taking
over your phone number.
We've got your back
It's our job to help keep you safe. If we suspect any unusual activity,
we will monitor your Account and may contact you.
Other ways we protect you
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