S$800 Travel Credit
Immerse yourself in the joy of travel.
Take wing to scenic Taipei. Buckle up for beautiful Bali. Or lift off to idyllic Langkawi. With S$400 Air Travel Credit and another S$400 Lodging Credit, that’s your holiday taken care of.
To take advantage of the credits, simply book your getaway through American Express Travel Online.
You will receive the Travel Credit each membership year. Issuance of Travel Credit is 5 working days after card approval of The Platinum Card and payment of the annual fee, and upon each annual fee renewal date*.
*S$800 Travel Credit will be deactivated on 31 January 2023. Issuance of Travel Credit to new and existing Platinum Members will cease by 31 January 2023.
S$800 Travel Credit to be deactivated on 31 January 2023
Along with the introduction of new benefits in early 2023, the existing S$800 Travel Credit, comprising of S$400 Air Travel Credit and S$400 Lodging Credit, will be deactivated on 31 January 2023. If you have yet to utilise your Travel Credit, you are encouraged to make your booking at American Express Travel Online ahead of 31 January 2023.
Receive 5,000 Membership Rewards points for booking via American Express Travel Online
For your first eligible booking made via American Express Travel Online between 1 November 2022 and 31 January 2023, enjoy a one-time bonus of 5,000 Membership Rewards points. Payment must be made with an eligible basic Platinum Card. T&Cs apply.
Deactivation of Travel Credit
Why do I need to redeem my Travel Credit before 31 January 2023?
Along with the introduction of new benefits in early 2023, the Travel Credit will be deactivated after 31 January 2023. Please refer to go.amex/myplatinum for more details on the new benefits.
Will my Travel Credit be extended beyond 31 January 2023?
No, extension of Travel Credit will not be possible beyond 31 January 2023. If you have yet to redeem your Travel Credit, you are encouraged to make your bookings via American Express Travel Online ahead of 31 January 2023.
Will I be entitled to receive the one-time bonus of 5,000 Membership Rewards if I redeem my Travel Credits by booking through The Platinum Concierge?
No. The offer is only valid for the first eligible booking at American Express Travel Online. The bonus Membership Rewards points will be credited to your Account within 14 working days after successful transaction.
Redemption of Travel Credit
How can I redeem my Travel Credits via the American Express Travel Online portal?
Please click here for the detailed guide.
If I book flight and hotel at the same time, can I redeem both Air Travel and Lodging Credits?
No, you can only redeem one Travel Credit per booking, either Air Travel or Lodging Credit. Separate bookings must be made to redeem Air Travel or Lodging Credit.
When will I receive the S$400 statement credits after redeeming my Air Travel or Lodging Credit?
Your S$400 statement credits will be credited within 3 working days upon successful booking.
Can I use my Travel Credit for an existing/past booking?
No, your Travel Credit can only be applied to new bookings made via American Express Travel Online.
Can I use my Travel Credit to purchase travel for my family and friends?
Yes, you can use your Travel Credit to book travel for other people, provided the tickets are not for resale, promotional or commercial use.
When using the Travel Credit for travel, do I have to accompany the person I have booked travel for?
No, you do not have to travel with them.
Can I redeem my Air Travel or Lodging Credit for a flight or hotel booking that is less than S$400?
No, the amount should be equal to or more than S$400 to be eligible for Air Travel or Lodging Credit redemption.
Can I redeem my Lodging Credit for Fine Hotels + Resorts or The Hotel Collection bookings?
Yes. Select the "Pay Now" option when you are at the "Select hotel payment option".
Can I use Pay with Points and redeem my Travel Credit in one transaction?
Yes, you can as long as the Terms & Conditions of the purchase are met.
Can I pay airline surcharges and taxes with Membership Rewards points and/or the Travel Credit?
Yes, you can use your points or Travel Credit to pay for additional charges such as airline surcharges, taxes and insurance.
Is there an additional fee or charge for using my Travel Credit to book travel?
No, there is no additional fee to redeem points and/or Travel Credit for travel booked on American Express Travel Online.
Why doesn’t my Travel Credit show at the online checkout?
There can be a few reasons why your Travel Credit isn’t showing and it doesn’t necessarily mean you’re ineligible. Here are some helpful tips:
- Are you logged in at American Express Travel Online?
- Have you logged in and selected the Account/Card with the Travel Credit benefit?
- Have you used your Travel Credit already?
- Are you on the US American Express Travel site and not the Singapore site?
- Are you the Primary Card account holder? Additional Card Members are not eligible to view/redeem the Travel Credit.
- Is your account in good standing?
Return/Refund of Travel Credit
Will I be allowed to cancel my flight or hotel booking that I've made using Travel Credit?
No, flight or hotel bookings made using Travel Credit are non-refundable. If there is any need to amend or cancel your booking due to extenuating circumstances, kindly liaise with the airline or hotel directly.
I would like to cancel a booking made on American Express Travel. Will the Travel Credit I used for this booking be refunded?
Your Travel Credit is available for single redemption only and will not be refunded in cash or credit if your booking is cancelled.
Only the amount of the booking paid with your American Express Card will be refunded to your Card. Refunds for your booking are subject to supplier cancellation policies and any amount refunded is after deducting the supplier fees.
- New Basic Platinum Members who have successfully applied for the Platinum Card® on or after 1 July 2019 are eligible for one Travel Credit of up to S$800, 5 working days after card approval of The Platinum Card and payment of the annual fee, and upon each annual fee renewal date*.
- Existing Basic Platinum Members will receive an increased Travel Credit of up to S$800 on the terms stated herein upon each annual fee renewal occurring after 30 July 2018*.
- Existing Basic Platinum Members who were eligible for one Travel Rebate Credit of S$400 per year on the terms as stated in the relevant voucher and who have fully paid their annual fee renewal between 1 January 2018 to 30 July 2018 would have received an additional Travel Credit of S$400 in the form of an Air Travel Credit on the terms as stated herein*.
- The Travel Credit of up to S$800 per year comprises a credit of S$400 for a Qualifying Booking for air travel (“Air Travel Credit”) and a credit of S$400 for a Qualifying Booking for overseas tours, cruises or hotel bookings (“Lodging Credit”).
- A “Qualifying Booking” in respect of the Lodging Credit refers to bookings:
(i) for eligible overseas tours, cruises or hotels that are made through American Express Travel Online, but excludes the cost of any air travel. Please contact The Platinum Concierge for more information on eligible tours or cruises;
(ii) with a stay date or travel by date of 6 months from the date of booking;
(iii) with a minimum spend of S$400 (excluding taxes) for a single booking; and
(iv) that are fully paid for using The Platinum Card®. - A “Qualifying Booking” in respect of the Air Travel Credit refers to bookings:
(i) for eligible air travel bookings that are made through American Express Travel Online, but excludes the cost of any overseas tours, cruises or hotel stays;
(ii) with a travel by date of 6 months from the date of booking;
(iii) with a minimum spend of S$400 (excluding taxes) for a single booking; and
(iv) that are fully paid for using The Platinum Card. - The Travel Credit is valid only up to the relevant expiry date stated in the American Express Travel Online website.
- To redeem the Travel Credit, a Platinum Member must use the Air Travel Credit and/or Lodging Credit voucher(s) at the time of making the Qualifying Booking through American Express Travel Online website. Each Air Travel Credit and Lodging Credit voucher may only be redeemed once on a Platinum Card Account for a Qualifying Booking by Basic Platinum Member. For the avoidance of doubt, the Air Travel Credit and Lodging Credit must be redeemed independently of each other on separate Qualifying Bookings.
- To be eligible for this benefit, the Platinum Card Account(s) must be not cancelled for any reason, full annual fee for the Platinum Card must be paid for the relevant year of Card Membership, be in good standing and not past due.
- The Lodging Credit and/or the Air Travel Credit will be applied against the cost of the relevant Qualifying Booking at the date of the relevant transaction and redemption of the Travel Credit.
- Refunds and changes to your overseas tours, cruises or hotel stays and/or air travel booking under a Qualifying Booking may be permitted based on supplier terms and conditions. The amount refunded will be the value of the booking, less supplier fees and the relevant Travel Credit contributed by American Express. There is no refund on the relevant Travel Credit. This means that the relevant Travel Credit for your Card Membership year will be forfeited if you cancel your Qualifying Booking. Booking amendment fees may apply.
- The Travel Credit cannot be sold, transferred, combined, or exchanged for cash or cash equivalents, in-kind or other services. For the avoidance of doubt, any sale or transfer of the Travel Credit will be void. Membership Rewards points will not be earned on the Travel Credit.
- The Travel Credit cannot be used in conjunction with any other promotions, offers or discounts unless stated otherwise by American Express.
- American Express is not liable for replacing damaged or lost vouchers for the Travel Credit. In the event of any disputes, the decision of American Express International Inc. shall be final.
Deactivation of Travel Credit
- The Travel Credit, comprising of S$400 Air Travel Credit and S$400 Lodging Credit, will be deactivated by 31 January 2023.
- *Issuance of Travel Credit to new and existing Platinum Members will cease by 31 January 2023.
- Unutilised Travel Credit will be forfeited after 31 January 2023. If you have yet to utilise your Travel Credit, please make your booking at American Express Travel Online ahead of 31 January 2023 to prevent any unexpected system delay.
- No issuance or extension of Travel Credit will be allowed after 31 January 2023.
One-time bonus of 5,000 Membership Rewards points
- Offer is only applicable for Basic Card Members of The Platinum Card issued by American Express International Inc. in Singapore.
- Offer period is between 1 November 2022 and 31 January 2023.
- Eligible booking refers to a transaction made on American Express Travel Online using an eligible Card, regardless of whether Travel Credit is utilised, during the offer period based on the date of charge posted.
- Each eligible Card Member is limited to a one-time bonus of 5,000 Membership Rewards points.
- Bonus Membership Rewards points will be credited to eligible Card Member's Account within 14 working days after successful transaction.
- Should the eligible booking be cancelled or refunded after bonus Membership Rewards points have been awarded, American Express reserves the right to claw back the points.
- Membership Rewards points is non-transferable and non-exchangeable for cash, credit or kind.
- To qualify for the offer, your Card Account must be in good standing, not cancelled for any reasons and enrolled in the American Express Membership Rewards Programme.
- The Terms herein are supplemental and shall form part of the American Express Membership Rewards Programme Terms and Conditions, which apply to this offer. Please refer to go.amex/rewardstnc for the full Terms and Conditions.
- Americna Express reserves the right to amend the Terms and Conditions, suspend or terminate the offers at any time without prior notice. In case of any dispute, American Express reserves the right of final decision.
- Offer is not applicable in conjunction with other offers, promotions and discounts, unless otherwise stated.