Forgot User ID

If you have forgotten your User ID, click the "Log in" button on the homepage. From here, click "Forgot User ID or password" below the log in button.

 

First, you will be asked to input your email address associated with your account.

Screenshot of inputting your email address to recover user ID

Next, you will input your security code (6 - 9 digit unique numeric code).

You will then receive an one time passcode to verify your identity.

 

After you have successfully input your one time passcode, your User ID will be displayed.

Screenshot of your recovered user ID after inputting the authentication information

Contact Us

Live Chat

 

Click the 'Chat' button once you login to your account to chat with a member of our service team.

 

 

Call Us

 

0800 800 855

Our customer care representatives will assist you Mon-Fri, 9:00am to 6:00pm NZ.