Change your Security Code

To change your Security Code, log in to your Online Account. Once logged in, click on the User Profile icon (person icon) located at the top-right of your screen in the navigation bar. Click on “Change Security Code” to continue.

Screenshot of Dashboard and User Profile Dropdown to get to Change Password

Change Security Code

 

To proceed, click on the button “Change Security Code.” After this, a one-time passcode will be sent to your phone or email for verification before you can change your Security Code.

 

Create your new Security Code, following the rules below:

  • Must contain 6-9 characters
  • No spaces
  • No Special Characters
  • No repeating or easy-to-guess sequences such as 000000 or 123456
Screenshot of Change Security Code page and input screen for new security code

Confirm your Security Code and then click the button “Save Change.”

Contact Us

Live Chat

 

Click the 'Chat' button once you login to your account to chat with a member of our service team.

 

 

Call Us

 

0800 800 855

Our customer care representatives will assist you Mon-Fri, 9:00am to 6:00pm NZ.