We've got your back with everything from fraud protection to emergency Card replacement.
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Choose an option below to see how our Card Membership gives you more service and security.
Discover how American Express Membership gives Card Members more
Want to know more about Credit & Charge Cards?
Whether you want to know more about Credit Card limits, interest rates, fees, or the increased security you have when travelling overseas with your American Express Card, here’s all the information you need.
Peace of mind and exceptional service with every Card
Global Support
Taking care of Card Members is our number one priority. No matter where you are, if your Card is lost or stolen, or you’ve been a victim of Credit Card fraud, it’s great to know that we’re just a phone call away, whatever the time of day. Call our Customer Service Centre on 0800 656 660, or +64 9 583 8000 from anywhere in the world.
Fraud Protection
Our Credit Card Fraud Protection Guarantee means you won’t pay for unauthorised spending on your Account1. Whether your Card is lost, stolen or your details fall into the wrong hands, our dedicated American Express Card Security Team will do everything they can to take care of you.
Accepted worldwide
American Express is welcomed at tens of thousands of merchants around New Zealand, which means you can use your American Express Credit or Charge Card to pay for purchases, both big and small.
Chip & PIN
Your Card includes enhanced protection from fraud, loss, or theft with Chip & PIN technology.
Alerts and Notifications
Stay in control, with personalised updates through email or SMS.
Travelling Abroad
Travel with confidence, knowing your Card is protected anywhere in the world.
Platinum service and security
With access to a range of exclusive travel benefits, plus Credit Card security, you’ll have a safe and enjoyable trip every time.
Smartphone Screen Insurance
Smartphone Screen Insurance1 for up to $500 for front screen repairs to your Smartphone when you pay for your smartphone outright with your American Express Airpoints Platinum Card, or pay your monthly Smartphone contract or SIM Only Plan. 10% excess, terms, conditions and exclusions apply.
Complimentary Travel Insurance
When you are going away, travel insurance is an essential part of any trip. This great travel benefit means you could be covered for up to a maximum of 180 days for international or domestic travel when you book and pay for your return trip with an eligible American Express Card2. Terms, conditions and exclusions apply (such as maximum age limits, pre-existing medical conditions and cover limits).
Online Card Replacement
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online:
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In New Zealand: 0800 656 660
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Purchase Protection
Need peace of mind? 90-days’ Purchase Protection3 will reimburse you for replacement or repair of damaged eligible purchases of up to $500 made on select American Express Cards.
See the Terms and Conditions of your eligible Card for all the details on refund and purchase protection.
Managing your Account on the go, wherever you are
Use the American Express Mobile App to manage your Account, check your balance, view your transactions and keep on top of the rewards balance.
Download the Amex App and start making the most of your Card membership, every day.
Keep your Card Secure
Identity theft occurs when someone obtains personal information without your consent. Keep your Card secure by learning ways you can prevent identity theft and what to do if you think you’ve been targeted by identity theft.
Discover how American Express Membership gives Card Members more
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Want to know more about Credit Cards?
Whether you want to know more about Credit Card limits, interest rates, fees, or the increased security you have when travelling overseas with your American Express Card, here’s all the information you need.
- Insurance. For all non-emergency insurance claims, please follow the link www.americanexpress.com/newzealand/claims. This insurance is subject to Terms, Conditions and exclusions – see the full insurance Terms and Conditions for your American Express Airpoints Platinum Card available at here. You must use your American Express Airpoints Platinum Card to pay for your return trip or eligible items to be covered under the insurance or pay for your smartphone or monthly contract in order to be covered under the Smartphone Screen Insurance. Maximum of 2 claims per 12 month period, per Account, maximum cover of $500 per claim and an excess of 10% of the claimed amount applies. Waiting periods may apply. The insurance is underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) under a group policy held by American Express International (NZ), Inc. (Company Number 867929). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This communication does not take into account your objectives or financial situation. You should read the full Terms and Conditions to decide if this insurance meets your needs. Domestic & International Travel Insurance. American Express Airpoints Platinum Card Insurances are underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) (Chubb) and are subject to the terms, conditions and exclusions contained in the American Express Airpoints Platinum Card Insurances policy of insurance between American Express International (NZ) Inc. (Company No. 867929) (American Express) and Chubb. This product page does not take into account your objectives, financial situation or needs. It is important for you to read the terms and conditions and consider the appropriateness of that insurance in relation to your individual requirements.
- Cover applies for incidents occurring on or after November 27, 2017. For all non-emergency insurance claims, please follow the link https://www.chubbclaims.com/amex/nz-en/welcome.aspx. This insurance is subject to Terms, Conditions and exclusions – see the full insurance Terms and Conditions for American Express Platinum Card available here or the American Express Airpoints Platinum Card available here. You must use your American Express Card to pay for your smartphone or monthly contract in order to be covered under the Smartphone Screen Insurance. Maximum of 2 claims per 12 month period, per Account, maximum cover of $500 per claim and an excess of 10% of the claimed amount applies. Waiting periods may apply. The insurance is underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) under a group policy held by American Express International (NZ), Inc. (Company Number 867929). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This communication does not take into account your objectives or financial situation. You should read the full Terms and Conditions to decide if this insurance meets your needs.
- Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.