Please help us to keep your company information up to date

We ask you to provide your company information, because American Express, as a financial institution, is required to regularly review and update customer information. In this way, we have up-to-date information about your company during the term of our business relationship. This is in accordance with the requirements of the Anti-Money Laundering and Terrorist Financing (Prevention) Act (AML). In order to verify certain information we may require additional documentation. This way we ensure that your company information is up-to-date in our systems.

AML (the Anti-Money Laundering and Anti-Terrorist Financing Act) aims to prevent or combat money laundering and terrorist financing to ensure the integrity of the financial markets. AML requires American Express to check your company information regularly. This applies to all financial institutions.  AML is also known under the Dutch name Wwft, or Wet ter voorkoming van witwassen en financieren van terrorisme.

Click here for more information about AML.

Business Card account

Important:

• Please note, copies/photos must be clearly legible.
• Please check the requirements for the copy ID   and the proof of residential address.

Copy ID  

Valid copy of:

• Front and back of passport, or;
• Front and back of European ID.
• Note: a driving license as proof of identity is not allowed.

The ID document must be valid for at least 1 month. In case of a passport, we ask you to copy both sides of the hard plastic ID page. Please note, you have to mask the Citizen Service Number (BSN). Make a safe copy of your ID   using the KopieID app from the Dutch government.

Proof of residential address*

Copy of:

• Bank statement, or;
• Telephone statement or;
• Cable/Satellite/TV/Internet bill, or;
• Government issued correspondence (i.e. tax bill, income tax statement).

Important:

View or print the PDF with an overview of the requirements.

* The address verification document must not be older than 3 months. The name on the proof of residential address must be identical to the name on the ID document.

As a financial institution, we have to comply with our regulatory obligations (AML). To do this, we are required to periodically update our customers’ (company) information. We will use and store your data in accordance with the Data Protection article of your agreement/Terms and Conditions.

American Express fully recognizes and accepts the responsibility to protect the privacy, confidentiality and security of your information. You can rest assured that your data and documents are safe. For more information about how we handle your data, we refer to our Privacy Statement (in Dutch only) as well as the Data Protection article in the Terms and Conditions.

We keep your company information and documents for as long as necessary or required by applicable law.

The legislation regarding AML is constantly being tightened. In the past we just needed to verify your details at the time of your Account/Card(s) set up. Today, we are required to ensure that our customers' company information is kept up-to-date. If you have received an email or letter from us, it means that we need to verify your company information and may not have all of the documentation from you that is required due to stricter regulations. We look forward to receiving your information. This way we can together contribute to a safer financial system and a safer society.

Even if nothing has changed in your situation, we ask you to review and update the information. American Express is committed to ensuring that our customers' company information is kept up-to-date. The legislation regarding AML is constantly being tightened. We look forward to receiving your information. This way we can together contribute to a safer financial system and a safer society (please see also the answer to question 8).

American Express has a legal obligation to identify and verify all persons with whom we have a relationship, including Business and Corporate Cardmember(s), Programme Administrators (PA), Ultimate Beneficial Owner(s) (UBO) and authorised person(s). This applies to both business customers and private individuals. This identification can be done remotely by means of the requested documentation. A business address can be used to identify a company, a private address is required to identify a person. We use the proof of your private address only for verification.

American Express has a legal obligation to identify all Cardmembers – including Corporate Cardmembers – and to have an up to date residential address of the Cardmember. When applying for a Card, we therefore ask for a copy of a valid identity document and the residential address of the Corporate Cardmembers. The information we hold about Cardmembers should be regularly checked and updated where necessary. This legal obligation is in accordance with the regulatory requirements set out by the Anti-Money Laundering and Anti-Terrorist Financing Act (AML). This reduces the risk of financial crime and together we can contribute to a safer society. To ensure that we have up to date residential address details of Corporate Cardmembers, we will be contacting Corporate Cardmembers by email in the near future with the request to provide us with or update residential address details.

If no individual owns or controls more than 25% of the Company, the individual’s with the highest level of responsibility within the company's management will classify as alternative UBOs, i.e. Directors/Partners (up to a maximum of 3). In this case, we ask you to provide the required information and a copy of a valid ID of each of the alternative UBOs.

The email or letter that you have received from us will state within how many calendar days this is expected from you. We ask you to complete the update process within the specified period.

After your company information has been updated, we will check the information and the supplied documents. If we require additional documentation, we will contact you again.

After your company information has been provided, we will check the information and the supplied documents. If we require additional documentation, we will contact you again.

On the login page, please click on “Forgot Password”. You will be sent an email confirming your password.

On the login page, please click on “Change Password”. Follow the prompts to change your password.

We advise you to check (again) your mailbox or post. We recently sent you your username by email or letter. If you cannot find any communication with your username, you can contact us using the details below (see next question).

• Business Card Account: for more information, please contact our Customer Service Team on +31 (0)20-504 8000 (available Monday to Friday from 8:00 am to 6:00 pm).
  
• Corporate Account: please contact our Corporate Customer Service Team on +31 (0)20-504 8999 (available Monday to Friday from 9:00 am to 5:00 pm).
  

We advise you to copy the link and paste it into one of the following browsers: Chrome, Edge, Firefox or Safari. Unfortunately, this page is not displayed properly in Internet Explorer. Thanks for your understanding.

Please go to the page 'Update your information' for more information.