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Forms / Terms and Conditions
To update registered information or to register/cancel optional services, simply download and complete the relevant forms below. Please print the completed forms and return them to American Express.
Please contact the Corporate Services Center for forms which are not listed on this page.
Please send the completed forms to the below address:
Global Commercial Services, American Express International, Inc.
4-1-1, Toranomon, Minato-ku,
Tokyo 105-6920
Maintain Corporate Account
To be completed and submitted by an Authorizing Officer
To ensure that you can add a new Control Account smoothly, please contact our Corporate Services Center or Sales Representative before filling in the form.
Add New Card Members
You can apply for a new Card by filling in a paper form, or if your company’s liability type is either LL, Corporate or Combined, you can apply online via American Express @ Work®.
Please fill in the appropriate Card Member Application Form for your company’s liability type and submit it to us after it has been signed by the Authorizing Officer.
*Card applicants must submit a copy of official identification document(s) along with the application form.
Log in to @ Work and access “Apply For Card” in the “Program Management” section.
*Enrolment is required to apply for a Card via @ Work. Please enrol here if you have not yet enroled.
Maintain Card Members and Users
To set up or update bank account details, please review the information in ‘About Payment’, complete the relevant form below and submit it to us.
*Please see slide 4 of each PDF file for instructions/translations in English.
For Corporate Purchasing Solution users, please use the forms for ‘Company Bank Account’.
To be completed and submitted by an Authorizing Officer
Change registered information or cancel Card
Please submit this form to change registered information or cancel your Card. When a Card Member fills in the form, approval is required by an Authorizing Officer or a Contact Person depending on the type of changes. If you are an Authorizing Officer or a Contact Person already enrolled to @ Work, you can also apply for Card cancellation online via @ Work OPM.
Paper Application Form
Online Application via @ Work
*Enrolment is required to apply for a Card via @ Work. Please enrol here if you have not yet enroled.
Corporate Card Conversion
To convert Card types (including conversion to the American Express® JR TOKAI Express Corporate Card), please submit the form below. Corporate Card conversion requires prior enrolment by your company. Once enrolment is confirmed, submit the Conversion Form with the signature of your company’s Authorizing Officer.
Optional Services
Membership Rewards® Program
To be completed and submitted by an Authorizing Officer
To be completed and submitted by a Card Member
*Forms for Corporate Membership Rewards can be downloaded here.
ETC Cards
To be completed and submitted by an Authorizing Officer
To be completed and submitted by a Card Member
ANA Biz, JAL Online Application
To be completed and submitted by an Authorizing Officer
Please apply for ANA Biz here.
*You will be redirected to a third-party website.
Please use the application form below for JAL Online.
Corporate Card Terms and Conditions
Global Corporate Payment Agreement
*For details of the revisions to the Terms and Conditions from October 1, 2023, please click here.
Program Terms and Conditions
Other Guidelines
For Authorizing Officers
Manage your Corporate Card Program
with @ Work
For Card Members
Manage your Account
with Online Services
Help & Support
