日本語 | English
My Card
Basic Information
Online Services for Card Members
“Online Services” is a website exclusively for Card Members where you can check your recent charges, Membership Rewards® Points, update your registered information or view the latest Card-related information on your PC or mobile.
Quick and Easy Ways to Manage Your Account
Recent Transactions & Statements
Check your recently billed and unbilled charges online. You can also view and download your Card statements.
Your Membership Rewards
If you are enrolled in the Membership Rewards programme, you can check your Membership Rewards status and redeem points online.*
*Before you enrol in the Membership Rewards programme, please contact your company’s Authorising Officer to confirm your company's Corporate Card policies and procedures.
*Please note that a separate application is required to enrol in the Membership Rewards programme.
Online Statement Service (Paperless)
If you are an individually billed Card Member, please sign up for our Online Statement Service (Paperless)*, which allows you to check your monthly Card Statements online. When you register for Paperless, you will receive a monthly email notification once your statement is ready for viewing, instead of receiving the statement by post.
*Eligibility for Paperless depends on your company’s preference.
*If your company has selected 'Paper Statements', it will not be possible for individual Card Members to select 'Paperless’.
IC Card PIN
Set up or view your IC Card PIN. Learn more about the IC Card PIN.
Card Replacement
Replace your lost, stolen or damaged Card and check the status of a request. Learn more about Card Replacements.
*Japanese language only
IC Card PIN
You can register any 4 digit number as an IC Card PIN at Online Services. Please refer to the IC Card PIN registration guide for step-by-step instructions.
You can check your IC Card PIN at Online Services. Please log in from the link below. After you enter the 4-digit security code on your Card, you can view your registered PIN.
*Japanese language only
If you would like to change the IC Card PIN which you have already registered, please call our Membership Services Center. Please note that this will result in a new Card number in addition to other required changes to your account.
Membership Services Center
0120-974990（9:00 a.m. – 5:00 p.m., Monday through Friday, except holidays）
Quick and Easy Ways to Manage Your Account
Check Your Latest Account Status
Online Services enables you to check your recently billed and unbilled charges online. You can also view and download your Card Statements from the previous 12 months.
Online Statement Service (Paperless)
If you are an individually billed Card Member, please sign up for our Online Statement Service (Paperless)*, which allows you to check your monthly Card Statements online. When you register for Paperless, you will receive an email notification once your statement is ready for viewing, instead of receiving the statement by post.
*If your company has selected 'Paper Statements', it will not be possible for individual Card Members to select 'Paperless'.
Manage Your Membership Rewards
If you are enrolled in the Membership Rewards program, you can check your Membership Rewards status and redeem points online.*
*Before enrolling in the Membership Rewards program, please contact your company’s Authorizing Officer to find out about your company's Corporate Card policies and procedures.
*Please note that a separate application is required to enrol in the Membership Rewards Program.
The American Express App
Boost efficiency and productivity with the range of useful features on the American Express App.
* You must be registered for Online Services to access tools in the Amex App.
* The Amex App is available in Japanese language only.
Recent Transactions & Statements
Check your recent charges or download your Card statement.
Membership Rewards
Keep up-to-date with your reward balances and redeem points online.*
*Before you enrol in the Membership Rewards programme, please contact your company’s Authorising Officer to confirm your company's Corporate Card policies and procedures.
*Please note that a separate application is required to enrol in the Membership Rewards programme.
Biometric ID Login
Face ID/Touch ID or Fingerprint authentication provides you with secure and smooth access to your Account.
Online Statement Service (Paperless)
Sign up for our Online Statement Service (Paperless)* and receive an alert once your statement is ready.
Push Notifications
Set up spend alerts whenever your Card is used and keep up-to-date with billing and balance updates.
Card Replacement
Replace your lost, stolen or damaged Card and check the status of a request.
*If your company has selected 'Paper Statements', it will not be possible for individual Card Members to select 'Paperless’.
*Japanese language only
Video Guides
Watch videos to learn about our range of digital tools to help you navigate Online Services and the Amex App.
*Apple, the Apple logo, Apple Pay, iPhone, Touch ID, Face ID are trademarks of
Apple Inc., registered in the U.S. and other countries.
Keeping you in control, day or night
Stay on top of your finances by viewing all of your recent transactions, whenever it suits you.
Stay on top of your spending with Push Notifications
Set up push notifications (alerts) to keep you up-to-date with billing and balance updates and more.
Smart login with Biometric Authentication
Face ID/Touch ID or Fingerprint authentication provides you with secure and smooth access to your Account.
Membership Rewards
Check your points balance or select an eligible transaction on your statement for the option to pay with your points.
*Some features are not available for Corporate Card Members.
*Japanese language only
Various payment methods
The simple and secure ways of payment.
Chip & PIN
Insert your Chip Card into the terminal, and key in your PIN to authorize the transaction. Your PIN replaces your signature.
Contactless
Tap your Contactless Card on the reader and complete your payment without a PIN.
Apple Pay
Hold your Apple Pay device near the contactless reader to pay securely with Face ID/Touch ID
Managing Your Card
Period of Validity and Renewal
The American Express® Corporate Card validity dates are embossed on the front of the Card. Your Card is valid from the first day of the first month through to the last day of the expiry month. You will automatically receive a renewal Card before the expiry date of your current Card. Please sign your Card as soon as you receive it.
*We recommend using the same signature as the one you used on your Card application.
*Cards without a signature cannot be accepted by merchants.
*Please be advised that we may ask about the need for your renewal Card if your Card has not been used for a certain period.
Payment Method
The payment should be made via direct debit from the bank account designated by your Authorizing Officer, or bank transfer. Please contact your company’s Authorizing Officer for details of your payment method. Your monthly cut off date is shown in the table below. You can confirm the date in your Card carrier (the piece of paper that the Card is attached to) or on your monthly Card Statement.
Please note that in the event of a payment not being processed by the payment due date, a delinquency fee may be charged.
Statement cut off and payment due dates
| Payment Method | Statement cut off date | Payment due date |
| Direct debit / bank transfer | 18th or 19th of every month | 10th of the following month |
| Bank transfer only | End of every month | 23rd of the following month |
*If the above dates are on a Saturday, Sunday or a bank holiday, the payment due date will be on the following business day.
Reattempted Direct Debits
For Card Members whose direct debit is set up with one of the banks listed here, if the direct debit cannot be completed on the scheduled date, it will be reattempted on the next business day and again on the subsequent business day, if necessary.
*If for any reason the Direct Debit was unsuccessful, please refer to “Bank Transfer Payment” below and settle your amount via bank transfer to the American Express bank account.
Bank Account Details
If you are making a payment by bank transfer or if for any reason the Direct Debit was unsuccessful, please pay the amount to the American Express bank account below:
Sumitomo Mitsui Banking Corporation
Shinjuku Nishiguchi
American Express International
Savings Account 2185293
No Pre-Set Spending Limit
At American Express, the spending limit for each Card Member is set in accordance with the individual's spending and payment pattern. If you plan to make an unusually large purchase in Japan, or when travelling overseas, we recommend that you contact us in advance for pre-authorization.
Corporate Credit Service (Pre-Authorization)
03-6625-9133（9:00 a.m. – 5:00 p.m., Monday through Friday, except holidays）
Please request a Card replacement immediately if your Card is lost or stolen to avoid any potential fraudulent usage of your Card, or if your Card has been damaged. We will issue a replacement Card free of charge usually within 7 to 10 days after your request.
Please note that your Card number will be changed upon Card replacement. If you have registered your Card for any recurring payments, please inform the service providers of the updated Card information. For more details, please contact the service providers.
You can continue using your ETC card, regardless of Card replacement. If you wish to replace your ETC card, please call our Membership Services Center.
※For Corporate Purchasing Solution users who have not been issued a physical Card, please have the registered Authorizing Officer or Contact Person contact our Corporate Services Center.
You can replace your Card via Online Services. After logging in from the below link, please select “カード再発行の手続き (Card Replacement)”.
After the request, your existing Card will be invalidated immediately, and we will send you a new Card. However, if you request to replace your Card due to it being damaged, you can continue to use the existing Card for online shopping until you receive a new Card.
*If you wish to request an Emergency Temporary Card, please contact our Membership Services Center.
*JR TOKAI Express Corporate Card Members are not eligible for the Card Replacement Service in Online Services. Please contact our Membership Services Center.
*Online Services is only available in Japanese language.
Membership Services Center
0120-974990 (24 hours a day, 365 days a year)
From overseas, call collect on +81-3-6625-9010, or call an Overseas Assist Center.
*If you require a Card immediately, we will issue you with an emergency temporary Card at your request.
*Please note that the possibility and timing of an emergency temporary Card depends on your location and the date of your request.
If you require a Card immediately, we can issue an “Emergency Temporary Card”.
The Valid Thru date of the “Emergency Temporary Card” is the end of the following month from the issue date. If you need a replacement Card urgently, please call our Customer Service Center as soon as possible. Please note that there are some international locations for which it is not possible to provide this service.
We will deliver your new replacement Card approximately one week(*) after issuing the “Emergency Temporary Card”. Please replace the “Emergency Temporary Card” with your new Card as soon as it arrives.
*Please be advised that the time required to deliver your new replacement Card varies depending on the country you are currently staying in.
The Valid Thru date of the “Emergency Temporary Card” is the end of the following month from the issue date. If you need a replacement Card urgently, please call our Customer Service Center as soon as possible. Please note that there are some international locations for which it is not possible to provide this service.
We will deliver your new replacement Card approximately one week(*) after issuing the “Emergency Temporary Card”. Please replace the “Emergency Temporary Card” with your new Card as soon as it arrives.
*Please be advised that the time required to deliver your new replacement Card varies depending on the country you are currently staying in.
The following services are not available with an Emergency Temporary Card:
The following services are not available with an Emergency Temporary Card:
- JR TOKAI EXPRESS Corporate Card and Corporate Purchasing Card are not eligible for an Emergency Temporary Card.
- Services and benefits which require presentation of your Card.
- Redeeming or transferring your Membership Reward points via our online service.
- Updating your email address via our online service.
- Registration for Apple Pay.
- JR TOKAI EXPRESS Corporate Card and Corporate Purchasing Card are not eligible for an Emergency Temporary Card.
- Services and benefits which require presentation of your Card.
- Redeeming or transferring your Membership Reward points via our online service.
- Updating your email address via our online service.
- Registration for Apple Pay.
Changing Information, Conversion or Cancelling the Corporate Card
If you wish to change your registered information, convert or cancel your Corporate Card, please see the Forms / Terms and Conditions page.
Where to use your Card
Find out where American Express Corporate Cards can be used for business-related payments.
Preventing Unauthorized Usage
Service establishments are required to contact American Express when the amount charged on a Card exceeds a certain amount set depending on the type of service establishment. In such cases you may be asked to verify your identity in order to protect your Card from fraudulent activity such as unauthorized usage if your Card is lost or stolen.
Unfamiliar Purchase on Statement
Please be sure to save your receipts to cross-check purchases with your monthly statement. If there is an incorrect or unfamiliar purchase on your statement, please contact the Membership Services Center. American Express will temporarily cancel the item in question and launch an investigation into the matter, together with the merchant from where it was purchased.
Prior to contacting us, we recommend that you check directly with the merchant in question regarding the purchase.
Membership Services Center
0120-974990（Toll Free / 9:00 a.m. – 5:00 p.m., Monday through Friday, except holidays）
From overseas, call collect on +81-3-6625-9010
American Express Corporate Card Program Terms and Conditions
Please see the Form / Terms and Conditions page.
Help & Support
