Frequently Asked Questions
Hotels

Check "Hotel Amenities" for all the hotel’s facilities, activities and services.

Yes you can select your bed type when you book.

Check this with the property using the details in your booking confirmation email. They may not always be able to accommodate this request but will let you have your room early if it’s available. When arriving late, please check with the property directly.

You will need a government-issued ID, your hotel confirmation and most hotels require a Credit Card under your name.

Your payment covers the room and where stated, breakfast. Other facilities provided by hotel may be subject to their prescribed fee. In certain cities an Accommodation Tax applies payable direct to the hotel.

Any local fees/taxes need to be paid at the hotel. Please see hotel information section.

For Fine Hotels & Resorts and The Hotel Collection you can add your loyalty number when you book. Other hotel loyalty programs do not accept third party bookings as per their T&Cs. You’ll need to contact the hotel directly to add your loyalty number to your booking at the hotel’s discretion.

With one of the American Express travel benefits (Fine Hotels & Resorts or The Hotel Collection) you’ll be charged when you check-out. For all other properties you will need to pay at the time you book

Search for hotels that allow pets in the “Hotel facilities" section. Some hotels might charge an additional fee paid locally and most will need advance notification.

Every room has a different policy set by the hotel. Find out more using each room policies link.

Yes. Before you confirm your booking you can make specific requests i.e. no smoking room. NB These are requests only and cannot be guaranteed.

You can book up to three rooms in one booking. But you can make multiple bookings.