Reporting fraud
How to report fraud to us
If you spot a transaction you don't recognise on your statement, or think there's been
unusual activity on your account, you may have been a victim of fraud.
![Microscope icon](/content/dam/amex/common/benefits/service-security/Safety-Fraud/Protecting-yourself/Reporting-fraud/Security_reporting fraud_icon1.png)
What to do next
First, determine if the transaction is legitimate:
- Do a quick online search for the company name shown on the transaction. It could be a third-party name for a shop you visited
- If it appears to be a website, check your inbox (and junk folder) for email confirmation of the transaction from the company.
- Consider whether it could be a monthly or yearly subscription. Contact the company directly for clarification.
- If the amount charged for something you bought is different than expected, check the exchange rate.
![Phone Icon](/content/dam/amex/common/benefits/service-security/Safety-Fraud/Protecting-yourself/Reporting-fraud/Security_reporting fraud_icon2.png)
Still think it's fraud?
Get in touch If you can't identify the transaction,
call us on +91-124-670-2830
![](/content/dam/amex/common/benefits/service-security/Safety-Fraud/Protecting-yourself/Reporting-fraud/Security_reporting fraud_image1.jpg)
How to report identity theft
If you think you have been the victim of identity theft
involving your American Express® Account – for example, if
you receive a Card or Account statement in your name that
you didn't apply for – get in touch with us right away. We'll
take immediate action to stop the fraud and fix any damage
to your credit score.
![](/content/dam/amex/common/benefits/service-security/Safety-Fraud/Protecting-yourself/Reporting-fraud/Security_reporting fraud_image2.jpg)
How to report a suspicious
alert or security code
If you receive an alert or a One-time Code from
American Express which you weren't expecting, call us
immediately. We'll look
into it for you right away.
![](/content/dam/amex/common/benefits/service-security/Safety-Fraud/Protecting-yourself/Reporting-fraud/Security_reporting fraud_icon3.png)
See how else we protect you