Protect yourself from identity theft
Simple steps to stop an identity thief in their tracks
Identity theft occurs when someone uses your name and personal details to open new accounts or take over your existing account.
The result? Inconvenience, cost and potentially even temporary damage to your credit rating.
Fortunately, there are a number of easy ways you can avoid identity theft.
Check out our top tips to stay ahead of the fraudsters.
How to prevent ID theft
Monitor your Account regularly
- Check your statements thoroughly. Our online services make it easy.
- Stay up to date with our regular Account alerts. Download the Amex app to get instant notifications about purchases made with your Card.
- See something you don't recognise? Contact us right away.
Keep your Card safe
- Never let anyone else use your Card.
- Sign the back of new Cards straight away.
- Always destroy expired Cards.
- Let us known as soon as you can if your Card has been lost or stolen.
Use a mobile wallet
Amex Pay, Google Pay and Samsung Pay require fingerprint authorisation and don't keep your Card details stored on your device (or share them with merchants), they provide an extra layer of security.
- Be sure not to let anyone else register their fingerprint or FaceID to your phone, and don't share your phone passcodes.
Protect your PIN
- Choose a PIN that's hard to guess (e.g., not your date of birth). Never write down your PIN or keep it with your Card.
- Don't share your PIN.
- Shield your PIN when entering it at a shop or cash machine.
Guard your personal details
- When choosing a user ID, password and PIN, avoid using something that's easy to find out, like your child or pet's name. Use different passwords for all your accounts (that includes email and social media), and change them regularly.
- Keep all your personal details and documents safe. Shred bank statements, utility bills and other documents when no longer needed. Switch to paper-free statements and view your Account online or through our mobile app. Review your credit reference report regularly (see list below) and sign up for alerts to spot ID fraud early.
Be aware of SIM swap
If you don't seem to be receiving texts or phone calls, contact your mobile provider right away. You might be a victim of SIM swap fraud, which occurs when fraudsters try to get access to accounts by taking over your phone number.
Credit Reference Agencies
CRIF High Mark
B-04,05,06, Art Guid House, Phoenix Market City, Kurla, Mumbai
400070
Transunion CIBIL Ltd
One Indiabulls Center, Tower 2A-2B, 19th floor Senapati Bapat Marg, Lower Parel, Mumbai - 400013
Equifax Credit Information Services
Unit 931, 3rd floor, Building 9, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Mumbai
Experian Credit Information Company
Equinox Business Park, 5th floor, East wing, LBS Marg, Kurla, Mumbai - 40070
Crisil Limited
CRISIL House Central Avenue, Hiranandani Business Park, Powai, Mumbai - 400076
We've got your back
It's our job to help keep you safe, so we'll do the following:
Watch for unusual activity in
spending patterns.
Send you an instant alert by
text, phone and/or email if we see
something out of the ordinary.
In one click, you can tell us if
it was you.
Other ways we protect you
Other ways you can protect yourself