We pay as per the agreed payment plan with you, from the date we receive the charges.

Net payments means we simply pay for the American Express charges, less the amount of the Merchant fee plus applicable taxes. We find this is a simpler & easier way of doing business, which means we are not regularly deducting fees from your bank account. We provide online or paper based reporting, which makes reconciliation and reporting easy for your business.

American Express Cardmembers actively seek out merchants accepting American Express Cards. There is no better advertising for these customers than placing an American Express decal or other Point of Purchase materials at your location. The complimentary Point of Purchase materials that we provide are both useful to you, as well as telling our Cardmembers from across the globe that they’ll receive a warm welcome.

In addition, from time to time we work with our Merchants to design and execute marketing programs that are relevant to the business, and reward Cardmembers for their spending behavior.

It’s quicker and easier to manage your American Express Merchant account online. In short, it saves you time. You will be able to manage your account, have access to your financial data, as well as the ability to download it.

With My Merchant Account you can:

• Manage your account 24/7
• View, and download, your statement whenever you need to.
  
• Export your statement to a spreadsheet application, for further analysis.
  
• Easily find date specific settlements, transactions, adjustments or Chargebacks on your account.
  
• View financial data for all your branches with one User ID, making it easier if your payments are reconciled centrally.
  
• Bank details change by submitting cancelled cheque copy and approvals from authorized signatory
• Address details change by submitting government approved proof of address required for physical address change
• DBA Name change
• Contact details update - Only phone number

 Yes. You can have more than one User ID and password for your account, so every employee using My Merchant Account can have separate access to the same account.

My Merchant Account contains the last 13 months activity on your account. You can view and download 35 days of data at a time. You also have the option to print and file your statements.

Yes. You can export your statement details into spreadsheet applications like Microsoft® Excel.

Yes. You can easily view submission and net payment amount along date of transaction and payment.

Occasionally, a Cardmember contacts American Express to query a charge, either because they don't recognise it, or require additional information about it. This is known as a 'Dispute'. To know more about Disputes, click here

When a Cardmember disputes a Charge, we check the details of the transaction with the Merchant. If there's reason to uphold the Dispute, we credit the Cardmember's account, and debit the Merchant's account with the transaction amount. This is known as a 'Chargeback'. To know more about Chargeback, click here

 If a Cardmember questions a Charge and the data we hold is insufficient to resolve the issue, we may contact you for further information. We'll send you a 'Request for Information Letter', outlining the reason for the dispute and specifying the documents we require from you. Please ensure that you respond fully by the reply-by date indicated on the letter.

In certain circumstances, we initiate a Chargeback without sending a Request for Information letter. An example of this is with Merchants who receive a lot of disputes, or conduct transactions in what we consider risky business environments.

If any enquiry results in a Chargeback to your account, we will notify you accordingly. Still have doubts on Dispute & Chargeback? Please watch this short video to understand more, Click here.

Fraud comes in many forms, like stolen and counterfeit Cards, for example. It's likely you'll have to deal with attempted fraud at some point, so it's important you recognise the telltale signs to avoid fraudulent transactions. If you're slow to react, it can result in loss of goods and revenue through Chargebacks.

We take the security of your business very seriously, that’s why we provide guidelines to help you avoid fraudulent activity, whichever type of transaction you are dealing with. Refer to Reduce Fraud and Chargeback section on Streamline Payments page to find more about how to avoid Fraud, Disputes and Chargeback.

We are here to answer all your questions. You can call Merchant Services at 1800 419 1414 (Toll Free) or 0124-674-4699 (Landline) from Monday to Saturday (10am to 9pm).