KNOW YOUR CUSTOMER (KYC) DOCUMENTS REQUIRED FOR YOUR CARD APPLICATION/KYC REFRESH (PERIODIC UPDATION)/ADDRESS CHANGE REQUESTS

KNOW YOUR CUSTOMER (KYC) DOCUMENTS REQUIRED FOR YOUR CARD APPLICATION

 

Applicant(s) needs to submit a valid Officially Valid Document (OVD). Document(s) containing current address and photograph can serve both as identity and Address proof. The document(s) submitted should have a clear photograph and complete Date of Birth mentioned and the address mentioned on the document should match with the current address given on the application form.

1. What are the KYC Documents required (Please provide anyone of the following OVD's) to apply for a corporate card?

  • Passport (First & Last Page), Driving license^, Voter ID Card, Job Card issued by NREGA duly signed by the officer of the State Government, Proof of Possesion of Aadhaar1, Letter issued by the National Population Register containing details of name & address.    
  • Document shall be deemed to be an OVD even if there is a change in the name subsequent to its issuance provided it is supported by a marriage certificate issued by the State Government or Gazette notification, indicating such a change of name.
  • In case of foreign nationals – the documents issued by the Government departments of foreign jurisdictions and letter issued by the Foreign Embassy or Mission in India shall be accepted as proof of address.

Other Documents required#

  • Recent Passport size photograph*.

     

2. In case of foreign nationals where the OVD furnished by the customer does not have current address, the following documents shall be deemed to be OVDs for the limited purpose of proof of address :- 

In case the OVD does not mention the current residence address, we can accept below deemed OVDs in addition to the OVD (if deemed OVD is obtained at the time of application, the OVD with current residence address will have to be submitted post 272 days)

  • Utility bill which is not more than two months old of any service provider (electricity, telephone, post-paid cell phone, piped gas, water bill)
  • Property or Municipal tax receipt
  • Pension or family pension payment orders ( PPOs ) issued to retired employees by Government Departments or Public sector undertakings, if they contain the address
  • Letter of allotment of accommodation from employer issued by State or Central Government Departments, statutory or regulatory bodies, public sector undertakings, scheduled commercial banks, financial institutions, listed companies and leave and license agreements with such employers allotting official accommodation
  • FRRO/E-FRRO/Visa Copy
  • Registered rental agreement in individual’s name or company name (only applicable for LM or GCG customers). If the rent agreement does not contain the individual’s details as the allottee/resident, a letter of allotment from the company confirming the residence address will be taken. Registered rental agreement will still be needed to be supported with FRRO/E-FRRO/Visa copy.

     

3. The customer shall submit OVD with current address within a period of three months of submitting the documents/declaration specified 
in clause “2” above

#Subject to Bank’s satisfaction. 1Proof of Possession of Aadhaar includes masked Aadhaar copy/Offline Verification Method.

In case any documents are uploaded/shared and they carry Aadhaar number, please mask the first eight digits of the Aadhaar number while uploading/sharing.

^Learner’s Driving License is not acceptable. Driving licenses which explicitly mentions that it should not be considered as proof of address will be deemed invalid Address Proof.

     

KNOW YOUR CUSTOMER (KYC) DOCUMENTS REQUIRED FOR PERIODIC UPDATION

1.  What are the KYC documents required for KYC Refresh (Periodic Updation)?

 

A certified copy of the PAN/Form 60 and any one Officially Valid Document (OVD) containing current residence address is required for Corporate Card Account(s).

Please submit any one of the following copy of an Officially Valid Document (OVD)1:

  1. Passport: First page and last page where address is mentioned. 
  2. Driving License: Front and back copy (Driving license which explicitly states it cannot be used for address proof should not be submitted for address proof). 
  3. Voter's Identity Card issued by the Election Commission of India. 
  4. Proof of possession of Aadhaar Number (Please mask the first 8 digits). 
  5. Job Card issued by NREGA, duly signed by the officer of the State Government. 
  6. Letter issued by the National Population Register containing details of name and address.

 

Note: In case of a name change in any Officially Valid Document post its issuance, a marriage certificate issued by the State Government or Gazette notification is a mandatory requirement.

 

In case of foreign nationals - the documents issued by the Government departments of foreign jurisdictions and letter issued by the Foreign Embassy or Mission in India shall be accepted as proof of address.

 

A certified copy of PAN / Form 60 may be required in the event we are unable to verify the PAN from the issuing authority.

     

2. Why are these documents required?

 

In order to be compliant with ‘Know your Customer’ (KYC) guidelines mandated by Reserve Bank of India (RBI/DBR/2015-16/18 DBR. AML.BC. No. 81 /14.01.001/2015-16), we are required to update our records periodically.

     

3. Can I submit utility bills, bank statements, etc. that reflect my current address as proof of address?

 

Under the RBI mandate guidelines, there is list of documents which are acceptable as an Officially Valid Document (OVD) for proof of Current Residential address. An Officially Valid Document (OVD) is a mandatory requirement for making any change to a Current Residential address.

You can submit any one of the following Officially Valid Document (OVD)

  1. Passport: First page and last page where address is mentioned. 
  2. Driving License: Front and back copy (Driving license which explicitly states it cannot be used for address proof should not be submitted for address proof). 
  3. Voter's Identity Card issued by the Election Commission of India. 
  4. Copy of Aadhar card (Please mask the first 8 digits). 
  5. Job Card issued by NREGA, duly signed by the officer of the State Government.
  6.  Letter issued by the National Population Register containing details of name and address.

 

     

KNOW YOUR CUSTOMER (KYC) DOCUMENTS REQUIRED FOR ADDRESS CHANGE

1. What are the KYC documents required for Address Change requests?

 

Certified copy of any one Officially Valid Document (OVD) containing current address will be required for all address change requests.

 

Please find below the list of acceptable documents:

  1. Passport: First page and last page where address is mentioned. 
  2. Driving License: Front and back copy (Driving license which explicitly states it cannot be used for address proof should not be submitted for address proof). 
  3. Voter's Identity Card issued by the Election Commission of India. 
  4. Proof of possession of Aadhaar Number (Please mask the first 8 digits). 
  5. Job Card issued by NREGA, duly signed by the officer of the State Government. 
  6. Letter issued by the National Population Register containing details of name and address. 

Note:  In case of a name change in any Officially Valid Document post its issuance, a marriage certificate issued by the State Government or Gazette notification is a mandatory requirement.

In case of foreign nationals - the documents issued by the Government departments of foreign jurisdictions and letter issued by the Foreign Embassy or Mission in India shall be accepted as proof of address.

 

     

2.If I would like to change/update my correspondence address to my office address, will I be required to submit an Officially Valid Document (OVD)?

 

An Officially Valid Document will not be required for updating an office address. The Card member can call the helpline number at back of the card for the same.

     

3.If I do not have any Officially Valid Document (OVD) containing current address, can I submit any other alternate documents?

 

As per the RBI Master Directions, an Officially Valid Document (OVD) is a mandatory requirement for making any change to the Current Residential address.

Please submit any one of the following Officially Valid Document (OVD)1:

  1. Passport: First page and last page where address is mentioned. 
  2. Driving License: Front and back copy (Driving license which explicitly states it cannot be used for address proof should not be submitted for address proof). 
  3. Voter's Identity Card issued by the Election Commission of India. 
  4. Proof of possession of Aadhaar Number (Please mask the first 8 digits). 
  5. Job Card issued by NREGA, duly signed by the officer of the State Government.
  6. Letter issued by the National Population Register containing details of name and address.

     

4. Can I submit Utility Bills, Bank Statements, etc. with current address for an address change request?

 

As per the RBI Master Directions, an Officially Valid Document (OVD) is a mandatory requirement for making any change to the Current Residential address

Please submit any one of the following Officially Valid Document (OVD)1:

  1. Passport: First page and last page where address is mentioned.
  2. Driving License: Front and back copy (Driving license which explicitly states it cannot be used for address proof should not be submitted for address proof).
  3. Voter's Identity Card issued by the Election Commission of India.
  4. Proof of possession of Aadhaar Number (Please mask the first 8 digits).
  5. Job Card issued by NREGA, duly signed by the officer of the State Government.
  6. Letter issued by the National Population Register containing details of name and address.

     

5. How do I submit the required documents?

 

You may send the certified copy of the Officially Valid Document (OVD) from your registered email ID to addresschange@aexp.com

 

OR

 

You can also share the Officially Valid Document (OVD) via post/courier to:

 

American Express Banking Corp. DLF Cyber City,

DLF Building No - 8, Tower - C,

DLF City Phase – II, Gurgaon – 122002

     

6. What is the time taken for the Address to be updated? 

 

A maximum of 7 Business Days from the date of receipt of Officially Valid Document (OVD) will be taken to update the Current Residential Address on File. Address Change Confirmation will be sent if the OVD submitted meets the Regulatory Requirements and the current address is updated.

 

For any further clarifications please contact American Express at 1800 180 1188 or +91 1242801188, Monday to Friday, 8:30 am to 5:00 pm.